Survey Reveals Office and Administrative Workers Among Least Satisfied with Jobs, More Likely to be Actively Job Survey Reveals Office and Administrative Workers Among Least
  Satisfied with Jobs,More Likely to be Actively Job Searching

Business Wire

MAYNARD, Mass. -- July 16, 2013, the worldwide leader in successfully connecting people to job
opportunities and flagship brand of Monster Worldwide, Inc. (NYSE: MWW), today
released new survey results focusing on office and administrative support
occupations. It finds that customer service and administrative jobs are the
largest drivers of growth in this segment. This is the fifth significant
finding of Monster’s Workforce Talent survey of nearly 6,000 registered
Monster users, covering general job market insight and sentiment.

There are over 16.3 million clerical professionals^1 in the US, with customer
service representatives, supervisors of office support workers, and executive
administrative assistants ranking in the top three occupations. Among Monster
employed jobseekers, these occupations were among the least satisfied among
the pool of surveyed talent. Only 27% of administrative professionals and 21%
of customer service representatives expressed satisfaction with their jobs.
They were also among the least confident in their ability to find a new job
with just 7% feeling extremely confident. Furthermore, over 80% agree that it
is more challenging to find a job than it was a year ago and that competition
is fierce. The survey also revealed that over 60% don’t feel their employers
are willing to provide the needed time and training to support their jobs.

Conversely, while survey respondents express low job satisfaction as clerical
and administrative workers, more than half (59%) would not consider
relocating, even though only 19% of those surveyed agree that employers are
willing to provide higher compensation than a year ago. This unwillingness to
move may stem from the fact that New York and Los Angeles, two of the most
desired job locations in the country, are within the top markets for this

"Administrative and customer service professionals could potentially be
underutilized and more generally, feel a lack of support and recognition,"
said Jeffrey Quinn, Vice President of Monster’s Global Insights. "With just
over one-half (51%) of these workers expressing confidence that managers
understand their skills and abilities, it is up to employers to rise and meet
the challenge of creating a supportive and happy workplace.”

Office and Administrative Occupations^2

Top 10 Occupations:
1.   Customer Service Representatives
2.    First-Line Supervisors of Office and Administrative Support Workers
3.    Executive Secretaries and Executive Administrative Assistants
4.    Bookkeeping, Accounting, and Auditing Clerks
5.    Office Clerks, General
6.    Secretaries and Administrative Assistants, Except Legal, Medical, and
7.    Medical Secretaries
8.    Receptionists and Information Clerks
9.    Tellers
10.   Hotel, Motel, and Resort Desk Clerks

Top 10 Markets:
1.   New York, NY
2.    Houston, TX
3.    Los Angeles, CA
4.    Chicago, IL
5.    Washington, DC
6.    Dallas, TX
7.    Phoenix, AZ
8.    Austin, TX
9.    Boston, MA
10.   San Francisco, CA

About the Survey
From the unique perspective of the job seeker, the Monster Workforce Talent
survey captures the likeliness of those employed and unemployed to actively
search for a job, the challenges they face in a search as well as motivating
factors driving them to seek out a new job. For a full copy of the survey,
visit the Monster Resource Center.

Monster’s study “U.S. Workforce Talent” surveyed nearly 6,000 job seekers who
are currently employed or desire employment in the next 12 months via an
online survey. The study was designed to be inclusive of all Monster job
seekers who have actively used their My Monster account over the past 3 years.
The survey ran from January 14, 2013 to February 18, 2013.

About Monster Worldwide
Monster Worldwide, Inc. (NYSE:MWW),is the global leader in successfully
connecting job opportunities and people. Monster uses the world's most
advanced technology to help peopleFind Better, matching job seekers to
opportunities via digital, social and mobile solutions®,
our flagshipwebsite, and employers to the best talentusing a vast array of
products and services.As an Internet pioneer, more than 200 million people
have registered on the Monster Worldwide network. Today, with operations in
more than 40 countries, Monster provides the broadest, most sophisticated job
seeking, career management, recruitment and talent management capabilities
globally. For more information visit

^1 The Media Audit, (National Report Jan 2011 – Feb 2012)

^2 By Volume, Monster Internal Data, Past 120 Days

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Monster Worldwide
Kristen Andrews, 978-461-8089
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