American Airlines Cargo Launches New Website Design, Improved Functionality

 American Airlines Cargo Launches New Website Design, Improved Functionality

Customer Feedback Plays Key Role in Development of New Site

PR Newswire

FORT WORTH, Texas, July 15, 2013

FORT WORTH, Texas, July 15, 2013 /PRNewswire/ --As part of its continued
focus on enhancing the customer experience, American Airlines Cargo, a
division of American Airlines, unveiled its new website today —
The website was designed using feedback from customers and enables future
technological advancements that will benefit cargo customers.


The new website offers several key benefits, which were identified by
customers as important features when booking and tracking shipments online.

Enhanced tracking experience
Online tracking is more organized and even easier to navigate with simple
icons and a new layout. Everything customers need is now accessible on one

New personalized workspace

Logged-in users now have access to a personalized workspace that puts all of
their relevant content in one place, including user management for
administrators, tracking reports, online booking access and the ability to
view, authorize and pay invoices online.

Improved user management

A new user management console makes it easier for customers to quickly view,
organize and edit users. Customers now have more control with the ability to
reset, create and manage their password online.

"The new website has been designed completely around feedback from our
customers and is more intuitive, engaging and innovative," said Kenji
Hashimoto, President —American Airlines Cargo. "We really think our customers
are going to be pleased."

The original was launched in 2001. To view the new website, visit

About American Airlines

American Airlines focuses on providing an exceptional travel experience across
the globe, serving more than 260 airports in more than 50 countries and
territories. American's fleet of nearly 900 aircraft fly more than 3,500 daily
flights worldwide from hubs in Chicago, Dallas/Fort Worth, Los Angeles, Miami
and New York. American flies to nearly 100 international locations including
important markets such as London, Madrid, Sao Paulo and Tokyo. With more than
500 new planes scheduled to join the fleet, including continued deliveries of
the Boeing 737 family of aircraft and new additions such as the Boeing
777-300ER and the Airbus A320 family of aircraft, American is building toward
the youngest and most modern fleet among major U.S. carriers. American's
website,^®, provides customers with easy access to check and book
fares, and personalized news, information and travel offers. American's
AAdvantage^® program, voted Airline Program of the Year at the 2013 Freddie
Awards, lets members earn miles for travel and everyday purchases and redeem
miles for flights to almost 950 destinations worldwide, as well as flight
upgrades, vacation packages, car rentals, hotel stays and other retail
products. The airline also offers nearly 40 Admirals Club^® locations
worldwide providing comfort, convenience, and an environment with a full range
of services making it easy for customers to stay productive without
interruption. American is a founding member of the oneworld^® alliance, which
brings together some of the best and biggest airlines in the world, including
global brands like British Airways, Cathay Pacific, Iberia Airlines, Japan
Airlines, LAN and Qantas. Together, its members serve more than 840
destinations served by some 9,000 daily flights to nearly 160 countries and
territories. Connect with American on Twitter @AmericanAir or American Airlines, Inc. and American Eagle
Airlines, Inc. are subsidiaries of AMR Corporation. AMR Corporation common
stock trades under the symbol "AAMRQ" on the OTCQB marketplace, operated by
OTC Markets Group.

SOURCE American Airlines

Contact: Sean Collins, +1-817-967-1577,
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