EyeMed Call Center Earns Prestigious Center of Excellence Recognition Fourth Year Running

  EyeMed Call Center Earns Prestigious Center of Excellence Recognition Fourth
  Year Running

Business Wire

CINCINNATI -- July 12, 2013

EyeMed Vision Care, the nation’s fastest-growing vision benefits company and
part of Luxottica (NYSE: LUX), a leader in vision care and eyewear, announced
that their Customer Care Center recently earned the distinction as a Certified
Center of Excellence for the fourth consecutive year by BenchmarkPortal, a
global leader in contact center benchmarking, certification, training and
consulting.

“The certification of EyeMed is a direct result of its leadership’s commitment
to balancing cost–effective solutions with best-in-class service performance,”
said Bruce Belfiore, CEO of BenchmarkPortal. “It is an achievement of
distinction.”

BenchmarkPortal is internationally recognized as the premier research and
educational organization for customer contact center best practices and grants
awards to contact centers that demonstrate best-in-class performance on 22
cost-related and quality-related metrics measured against industry peers. The
Certified Center of Excellence accolade, one of the most prestigious awards in
the customer service and support industry, is bestowed upon call centers that
rank in the top 10 percent of all call centers surveyed. EyeMed Vision Care’s
call center ranked in the top 10 of call centers of the same size.

Contact centers achieve the Center of Excellence distinction based on
best-practice metrics drawn from the world’s largest database of objective and
quantitative data that is audited and validated by researchers from
BenchmarkPortal. The EyeMed Customer Care Center is recognized for meeting or
exceeding all 11 of the efficiency metrics. They scored incredibly high in
agent satisfaction citing that EyeMed associates feel they can grow with the
company and give back to the community, stemming from a leadership team that
walks the talk.

“Through our continued dedication to service excellence, quality and
effectiveness, our Customer Care Center delivers everyday amazing experiences
to our members and providers,” expressed Gibson Peters, Vice President, EyeMed
Operations and Administration. “Being awarded this certification for the
fourth consecutive year acknowledges and affirms our commitment to our
customers.”

About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry, providing benchmarking, certification, training, consulting,
research and industry reports. The BenchmarkPortal team of professionals has
gained international recognition for its innovative approach to best practices
for the contact center industry. BenchmarkPortal hosts the world’s largest
database of contact center metrics, which is constantly being refreshed with
new data. BenchmarkPortal’s mission is to provide contact center managers with
the tools and information that will help them optimize their efficiency and
effectiveness in their customer communications. For more information on
BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.

About EyeMed Vision Care
Cincinnati, Ohio-based EyeMed Vision Care^®, the fastest-growing vision
benefits company in the U.S., is dedicated to helping members achieve better
vision performance by giving them access to credentialed doctors and the most
expansive network including independent providers and retailers
LensCrafters^®, Target Optical^®, Sears Optical^SM, ^ JCPenney Optical and ^
most Pearle Vision^®. EyeMed’s client base is nearly 10,000 strong and covers
more than 35 million Americans in funded vision plans. EyeMed is a proud
sponsor of OneSight^SM - a charitable organization dedicated to improving
vision through outreach, research and education - where EyeMed associates
share in OneSight’s passion to preserve eyesight around the world. Visit us at
eyemed.com, follow us on Twitter @eyemedvision and find us on LinkedIn.

Safe Harbor Statement
Certain statements in this press release may constitute "forward-looking
statements" as defined in the Private Securities Litigation Reform Act of
1995. Such statements involve risks, uncertainties and other factors that
could cause actual results to differ materially from those which are
anticipated. Such risks and uncertainties include, but are not limited to, the
ability to manage the effect of the current uncertain international economic
outlook, the ability to successfully acquire new businesses and integrate
their operations, the ability to predict future economic conditions and
changes in consumer preferences, the ability to successfully introduce and
market new products, the ability to maintain an efficient distribution
network, the ability to achieve and manage growth, the ability to negotiate
and maintain favorable license arrangements, the availability of correction
alternatives to prescription eyeglasses, fluctuations in exchange rates,
changes in local conditions, the ability to protect intellectual property, the
ability to maintain relations with those hosting our stores, computer system
problems, inventory-related risks, credit and insurance risks, changes to tax
regimes as well as other, political, economic and technological factors and
other risks and uncertainties described in our filings with the Securities and
Exchange Commission. These forward-looking statements are made as of the date
hereof, and we do not assume any obligation to update them.

Contact:

EyeMed Vision Care
Tammy Nelson, 513-765-6177
tammy.nelson@eyemed.com
 
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