Call Center Demo & Conference will answer the question "How do you motivate
your agents and supervisors?"
COLORADO SPRINGS, Colo., July 11, 2013
COLORADO SPRINGS, Colo., July 11, 2013 /PRNewswire/ -- International Customer
Management Institute (ICMI) – the leading global provider of comprehensive
resources for customer management professionals – presents the Call Center
Demo and Conference in Atlanta, October 21-23, 2013. The 2013 theme is
"Managing Complexity in Today's Multi-Channel Contact Center." More
information can be found at (http://www.icmi.com/CCDEMO).
Highlighted People-Focused Session
Call Center Demo attendees will have an opportunity to learn from
award-winning agents and supervisors in what will surely be a highly attended
session. Speakers will discuss what really motivates agents and supervisors,
what inspired them to rise above mediocrity, how they preferred to be coached
and mentored, and what they wanted in a supervisor or leader. This interactive
discussion will provide the needed insight to help managers and supervisor
inspire their staff to greatness.
oJustin Robbins, Manager of Training and Development with ICMI
oBrooks Webb, Manager of the Premier Support team at iContact. His team
handles all second level support inquiries including Top Level Managed
oNoe Vazquez, Bilingual CSA on Customer Solutions Team with North American
Bancard. He was named ICMI's Global Call Center Agent of the Year for 2013
and awarded Employee of the Month eight times in 2012.
Other People-Focused Sessions with actionable strategies and best practices:
oStaff Up! 10 Ways to Speed up the Hiring and Training Process
oFive-Step Coaching Process for Motivating Your Employees – Bring Your
Challenges and Leave with Solutions!
oHow to Make Your Work-at-Home Program Work
Gold Sponsors: InContact, LiveOps,and USAN
Sterling Sponsors: Five9, TantaComm, VoltDelta, and Voxeo
InContact, LiveOps, USAN, TantaComm, VoltDelta, Five9, Voxeo, 8x8 Inc., ADTECH
Global, CallCopy, Castel Communications, Customer Relationship Metrics,
Interactive Intelligence, Intradiem, iQor, Jones/NCTI, Pipkins, Presence
Technology, PTP, TCN, tcp, WFMSG and White Pages Pro. A complete list of
exhibitors can be found here.
The International Customer Management Institute (ICMI) is the leading global
provider of comprehensive resources for customer management professionals --
from frontline agents to executives -- who wish to improve customer
experiences and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries
through training, events, certification, consulting, and informational
resources. ICMI's experienced and dedicated team of industry insiders,
trainers, and consultants are committed to helping you raise the strategic
value of your contact center, optimize your operations and improve your
customer service. For more information, visitwww.icmi.com. ICMI is a part of
UBM (www.ubm.com), a global live media and B2B communications, marketing
service and data provider.
SOURCE International Customer Management Institute (ICMI)
Contact: ICMI, Sandra Kemp, email@example.com
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