Automotive Industry Experts Drive Medallia's Auto Industry Customer Experience Best Practices Summit Summit Geared to Cover Best Practices on How to Drive Owner Retention and Improve Customer Experience at the Dealer Level PR Newswire PALO ALTO, Calif., July 11, 2013 PALO ALTO, Calif., July 11, 2013 /PRNewswire/ -- (Logo: http://photos.prnewswire.com/prnh/20130314/SF76927LOGO) The Medallia Automotive Industry Customer Experience (CX) What: Summit brings together experts from two of the world's most prestigious automotive companies, with leaders across the automotive industry to share best practices and gain insights. Monday, July 22nd, from 6-9pm, through Tuesday,July 23rd, with When: sessions running from9am - 4:45pm, and a group outing to the White Sox game at6pm Where: Hyatt, Magnificent Mile, Chicago Speakers will share insights gained from their use of CX Why: programs enabled by the Medallia (http://www.medallia.com) software platform: oHow Mercedes Benz USA is engaging dealers in improving the customer experience and creating greater customer loyalty oHow improving dealer engagement drives better sales and service experiences oHow Customer Experience Management (CEM) is driving franchise owner retention and growth oHow Toyota's new Customer First Dashboard drives owner retention by focusing dealers on the right things: customer experience and the impact on owner retention oHow closing the loop is crucial with customers in sales and service How shorter surveys and intuitive dashboard design yield faster results Lessons from leaders outside the auto industry include: oHotel franchise leader Best Western International will share location best practices oA leading consumer electronics retailer will provide an on-site store tour and demonstrate how Medallia is used daily to manage in-store customer engagement Who: Speakers include: oJohn Dulzo, national customer retention manager at Toyota Motor Sales USA Inc. oDenise Jacobson, national Voice of the Customer (VOC) operations manager at Toyota Motor Sales USA Inc. oHarry Hynekamp, general manager, customer experience at Mercedes Benz USA oMichael Morton, vice president, member services at Best Western International oSteve Earwaker, vice president of vertical markets at Medallia oJon Sockell, product marketing manager at Medallia There are still a few slots available if you are in the How to Attend: automotive industry and are interested in learning best practices from market leaders. Contact Debby Courtney at firstname.lastname@example.org to register. About Medallia Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world's leading brands including Best Western, Four Seasons, Gold's Gym, Sephora, Sony, and Verizon to improve customer experiences. Medallia provides a SaaS-based software platform that captures feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and enables companies to take action to drive relentless improvement of business performance. Learn more at www.Medallia.com and follow the company at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc. ©2013 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved. Contact: Michelle de Haaff, Medallia, (650) 321-3000, email@example.com Lisa Hawes, Sterling Communications, (408) 884-5155, firstname.lastname@example.org SOURCE Medallia Website: http://www.medallia.com
Automotive Industry Experts Drive Medallia's Auto Industry Customer Experience Best Practices Summit
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