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Automotive Industry Experts Drive Medallia's Auto Industry Customer Experience Best Practices Summit

Automotive Industry Experts Drive Medallia's Auto Industry Customer Experience
                            Best Practices Summit

Summit Geared to Cover Best Practices on How to Drive Owner Retention and
Improve Customer Experience at the Dealer Level

PR Newswire

PALO ALTO, Calif., July 11, 2013

PALO ALTO, Calif., July 11, 2013 /PRNewswire/ --


               The Medallia Automotive Industry Customer Experience (CX)
What:          Summit brings together experts from two of the world's most
               prestigious automotive companies, with leaders across the
               automotive industry to share best practices and gain insights. 
               Monday, July 22nd, from 6-9pm, through Tuesday, July 23rd, with
When:          sessions running from 9am - 4:45pm, and a group outing to the
               White Sox game at 6pm
Where:         Hyatt, Magnificent Mile, Chicago
               Speakers will share insights gained from their use of CX
Why:           programs enabled by the Medallia (
               software platform:
                 o How Mercedes Benz USA is engaging dealers in improving the
                   customer experience and creating greater customer loyalty
                 o How improving dealer engagement drives better sales and
                   service experiences
                 o How Customer Experience Management (CEM) is driving
                   franchise owner retention and growth
                 o How Toyota's new Customer First Dashboard drives owner
                   retention by focusing dealers on the right things: customer
                   experience and the impact on owner retention
                 o How closing the loop is crucial with customers in sales and
                   How shorter surveys and intuitive dashboard design yield
                   faster results
               Lessons from leaders outside the auto industry include:
                 o Hotel franchise leader Best Western International will
                   share location best practices
                 o A leading consumer electronics retailer will provide an
                   on-site store tour and demonstrate how Medallia is used
                   daily to manage in-store customer engagement
Who:           Speakers include:
                 o John Dulzo, national customer retention manager at Toyota
                   Motor Sales USA Inc.
                 o Denise Jacobson, national Voice of the Customer (VOC)
                   operations manager at Toyota Motor Sales USA Inc.
                 o Harry Hynekamp, general manager, customer experience at
                   Mercedes Benz USA
                 o Michael Morton, vice president, member services at Best
                   Western International
                 o Steve Earwaker, vice president of vertical markets at
                 o Jon Sockell, product marketing manager at Medallia
               There are still a few slots available if you are in the
How to Attend: automotive industry and are interested in learning best
               practices from market leaders. Contact Debby Courtney at
      to register.

About Medallia
Medallia is the customer experience management company. Founded in 2001, the
company is trusted by the world's leading brands including Best Western, Four
Seasons, Gold's Gym, Sephora, Sony, and Verizon to improve customer
experiences. Medallia provides a SaaS-based software platform that captures
feedback across Web, social, mobile, and contact center channels, analyzes it
in real-time, and enables companies to take action to drive relentless
improvement of business performance. Learn more at and follow
the company at, on Twitter @Medallia, and on

©2013 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.
Other brand names may be trademarks of their respective owner(s). Information
is subject to change without notice. All rights reserved.

Michelle de Haaff, Medallia, (650) 321-3000,
Lisa Hawes, Sterling Communications, (408) 884-5155,

SOURCE Medallia

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