Bombardier Boosts its Customer Services Network in Africa with the Addition of a Regional Support Office and Parts Depot in

Bombardier Boosts its Customer Services Network in Africa with the Addition of 
a Regional Support Office and Parts Depot in Johannesburg 
- Significant step forward to reaffirm company's dedication to
business and commercial aircraft operators in the region  
- 15th Bombardier RSO to open within a worldwide network supporting
business and commercial aircraft  
- Johannesburg depot to be 11th parts facility in Bombardier's
network 
JOHANNESBURG, SOUTH AFRICA -- (Marketwired) -- 07/10/13 -- Bombardier
Aerospace is continuing to enhance its worldwide aftermarket support
network with a new Regional Support Office (RSO) and parts depot in
Johannesburg, South Africa. The office and depot will anchor regional
support capabilities for Bombardier business and commercial aircraft
customers in Africa.  
Both the Johannesburg RSO and parts depot are co-located at
Bombardier's Business Aircraft Authorized Service Facility (ASF),
ExecuJet South Africa's facility at the Lanseria Airport. When fully
staffed in the coming months, the new RSO will include teams from
both Bombardier's business and commercial aircraft, and will each
include an RSO Manager leading regionally focused Customer Support
Account Managers (CSAM) and Field Service Representatives (FSR). As
the business and commercial aircraft fleet grows, Bombardier will
continue to explore expanding its RSO's capabilities and staff.  
The 2,153 square-foot (200 sq-m) Johannesburg parts depot facility
will be operated through an agreement with ExecuJet South Africa. The
facility will be equipped to serve all business and commercial
aircraft customers within the region starting in the coming months.  
"As the operator base grows within Africa, we are committed to
providing our customers with the highest-quality service that we have
in place worldwide," said Eric Martel, President, Customer Services &
Specialized and Amphibious Aircraft, Bombardier Aerospace. "We
recognize how critical it is for customers to have support and parts
available in their own region. This is yet another important change
we have implemented to foster continuing success for the growing
number of Bombardier aircraft operators." 
More than 240 Bombardier business and commercial jets are based in
Africa. Both the Johannesburg RSO and parts depo
t facility will
provide expertise and support to local customers, as well as
customers flying into the region. The RSO will serve as a locally
based link to Bombardier's network of highly skilled in-service
engineering teams and 24/7 Customer Response Centres (CRC). The
office will work in close collaboration with Bombardier's maintenance
network of wholly owned service centres and ASFs, as well as our
network of parts hubs and depots, including the newly announced parts
depot, which will be operational 24/7 to cater to the diversified
needs of Bombardier operators.  
Bombardier is taking bolder strides to put its customers first by
regionalizing both Customer Services & Support (CS&S) teams for
business and commercial aircraft. Both teams will have three
Directors of Customer Support dedicated to one of the three regions:
The Americas; Europe, Africa, the Middle East, Russia and the
Commonwealth of Independent States; and the Asia Pacific region. The
addition of regionally focused Customer Support Directors will
further enhance the ability to make quick decisions and drive
stronger performance. Most importantly, this regionalized approach
will allow for the new RSO and parts depot in Johannesburg to work
closely with the other offices in the same time zone, such as Munich,
as well as parts facilities in Dubai and Frankfurt.  
These new additions are a part of Bombardier's customer support
network that now has a total of 15 RSOs and 11 parts facilities.
Bombardier operates RSOs in Australia, Brazil, China, Germany, India,
Japan, Russia, Singapore, United Arab Emirates, United Kingdom,
United States of America, and most recently, in South Africa.
Bombardier also operates two parts distribution hubs in Chicago,
Illinois and Frankfurt, Germany and nine parts depots in UK, Dubai,
Brazil, Singapore, Japan, China, Hong Kong, Australia and South
Africa.  
About Bombardier  
Bombardier is the world's only manufacturer of both planes and
trains. Looking far ahead while delivering today, Bombardier is
evolving mobility worldwide by answering the call for more efficient,
sustainable and enjoyable transportation everywhere. Our vehicles,
services and, most of all, our employees are what make us a global
leader in transportation.  
Bombardier is headquartered in Montreal, Canada. Our shares are
traded on the Toronto Stock Exchange (BBD) and we are listed on the
Dow Jones Sustainability World and North America Indexes. In the
fiscal year ended December 31, 2012, we posted revenues of $16.8
billion. News and information are available at www.bombardier.com or
follow us on Twitter @Bombardier.  
Note to editors  
Follow @Bombardier_Aero on Twitter to receive the latest news and
updates from Bombardier Aerospace.  
Bombardier and The Evolution of Mobility are trademarks of Bombardier
Inc. or its subsidiaries. 
Contacts:
Mark Masluch
Bombardier Aerospace
+1-514-297-7043
mark.masluch@aero.bombardier.com
www.bombardier.com
 
 
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