Aviva Canada Customer Care Team Helping Greater Toronto Area Storm Customers

Aviva Canada Customer Care Team Helping Greater Toronto Area Storm Customers 
TORONTO, July 9, 2013 /CNW/ - Following last night's severe weather in Toronto 
and the surrounding area, Aviva Canada, one of the country's leading providers 
of home, auto, recreational vehicle, group and business insurance, is advising 
customers on how to start the claim process and stay safe. 
Area residents with an Aviva Insurance Company of Canada, Elite Insurance 
Company or Traders General Insurance Company policy that have experienced 
property damage are asked to contact Aviva as soon as possible. Because of 
call volumes, the best way to initiate a claim right now is through your 
insurance broker or via email to carecentre_ont@avivacanada.com. Our toll free 
number remains 1 866 MY AVIVA (1 866 692 8482). Although we strive for an 
immediate response, at times like this with exceptional volume, responding to 
a claim can take upwards of 24 hours or more. 
However, with any kind of storm damage, safety comes first. "We ask that 
residents use a lot of caution in and around their property after a storm." 
said Property Claims Vice President Wayne Ross. "With water damage, it's best 
to wait for water levels to subside before emergency repairs can be done. 
Fallen or compromised tree limbs can also be quite dangerous and actually 
cause more damage if not properly removed." 
Safety First 
There are several other preliminary actions you may take before your insurance 
adjuster arrives. First and foremost, ensure the area where the sewer backup 
occurred is safe to enter because: 


    --  Water damage may seriously weaken wall and ceiling structures.
    --  You could be exposed to highly contaminated water with disease
        or bacteria from raw sewage and other pollutants.
    --  Water may affect electrical and gas systems including related
        appliances, creating the possibility of serious electrical
        shock or explosion.
    --  If in doubt about your safety to perform any actions within
        your home, contact your local authorities.

Actions
    --  If necessary and it is safe to do so, turn off your
        electricity, natural gas supply, furnace or air conditioner and
        water main, and stay away from electrical equipment.
    --  Take photos of the damage caused by the flooding - include
        pictures of the water's entry point.
    --  Be careful while cleaning up, wear gloves and dress
        appropriately - remember the water may be contaminated.
    --  Move as much furniture and other property as possible to a dry
        area.
    --  Throw out any fresh, packaged or frozen foods and personal
        hygiene products which may have been affected by the water.
    --  Make a list of all damaged property and note which property is
        permanently damaged and unusable.
    --  Keep any damaged property so claims adjusters may inspect it
        before having it removed.

What to expect in the coming days:
    --  If they have not already, residents should contact their
        insurer and/or insurance broker who will assess their claim.
        This is done to prioritize the damages of those most adversely
        affected.
    --  Damages covered by your insurance policy will be quantified
        through a visit with an adjuster and arrangements will be made
        to complete repairs and replace damaged property.
    --  Adjusters and contractors will move to complete the emergency
        repairs to minimize further damages and to make damaged homes
        habitable.

It is important for homeowners to be aware that overland flooding is not 
covered by home insurance policies anywhere in Canada as it is a risk for only 
a small amount of the population. Sewer Backup coverage is widely covered in 
home insurance policies either as a standard inclusion or an add-on.

More information can be found in a press release issued by the Insurance 
Bureau of Canada.

About Aviva Canada

Aviva Canada is one of the leading Property and Casualty insurance groups in 
Canada providing home, automobile, recreational vehicle, group and business 
insurance to more than three million customers. A wholly-owned subsidiary of 
UK-based Aviva plc, the company has more than 3,000 employees, 25 locations 
and 1,700 independent broker partners. Aviva Canada and its employees invest 
in positive change including through the Aviva Community Fund and Eva's 
Initiatives, its partner in Aviva's global Street to School program to help 
homeless and other at-risk youth reach their potential.

For more information visit AvivaCanada.com, our blog or our Twitter, Facebook 
and LinkedIn pages.

Media Contact: Cynthia Gardner Senior Manager, Corporate Affairs Aviva 
Canada Inc. Desk: (416) 701-4150, Mobile: (416) 435-9325 
cynthia_gardner@avivacanada.com

SOURCE: Aviva Canada Inc.

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CO: Aviva Canada Inc.
ST: Ontario
NI: INS 

-0- Jul/09/2013 21:24 GMT