Turkcell Global Bilgi Has Again Returned With a First Place Award

      Turkcell Global Bilgi Has Again Returned With a First Place Award

PR Newswire

ISTANBUL, July 9, 2013

ISTANBUL, July 9, 2013 /PRNewswire/ --

Turkcell (NYSE: TKC, ISE: TCELL), the leading technology and communication
company in Turkey has proven itself yet again in the international arena. Its
subsidiary Turkcell Global Bilgi won first place in the "Best Outsourcing
Partnership" category in the call center industry's largest worldwide
organization, ContactCenterWorld.com's EMEA (Europe-Middle East and Africa)
regional finals held in Vienna.

 (Logo: http://photos.prnewswire.com/prnh/20120614/537932-b )

 (Photo: http://photos.prnewswire.com/prnh/20130709/626620 )

Turkcell Global Bilgi added yet another award to its achievements by taking
first place at the ContactCenterWorld.com, one of the most prestigious
organizations in the worldwide call center industry. At this important event
in Vienna, in which the world's leading call center companies competed,
Turkcell Global Bilgi received the "Best Outsourcing Partnership" award for
its collaboration with Life :) which is among the three largest GSM companies
in Ukraine. Turkcell Global Bilgi won the award by increasing employee
satisfaction in Life :) to improve the quality of services provided to the
customers therefore achieving the highest customer satisfaction within the
industry in the past four years.

Turkcell Global Bilgi Chief Executive Officer Bahadir Pekkan, stated the
following, "Since its establishment we have received many prestigious awards
at the international arena while representing Turkey. We are proud to have
been recognized for the service we offer to our customers with our superior
technology, way of approach and the 14 years of experience, not only locally
but among the different countries. Theservice we offer Life :), one of the
largest companies in Ukraine, has been awarded with first place in the EMEA
regional finals held by ContactCenterWorld.com and we have conducted all our
operations up to this date with the vision of representing our country in best
possible way on all platforms as the first and only Turkish call center with
investments abroad. We will continue to pursue value added solutions that
benefits the greater good with the same determination."

ABOUT TURKCELL

Turkcell is the leading communications and technology company inTurkey, with
34.9 million subscribers as of March 31, 2013. Turkcell is a leading regional
player, with market leadership in five of the nine countries in which it
operates with its approximately 69.2 million subscribers as of March 31, 2013.
It was one of the first among global operators to have implemented HSPA+. It
has achieved up to 43.2 Mbps speed using the Dual Carrier technology, and is
continuously working to provide the latest technology to its customers, e.g.
84 Mbps in the near future. Three years after its establishment, Turkcell
Global Bilgi, which made its first foreign investment inUkraine, in 2008 to
offer services to customers inUkraineandRussia, has become Ukraine's
"fastest growing outsourcing call center."Then it expanded its service
network with the call center that opened inBelarusin 2010. Currently,
Turkcell Global Bilgi is serving customers in Ukraine, Belarus and Russia and
employs a total of 1,000 people abroad with a total of five call centers, 4 in
Ukraine and 1 in Belarus. Turkcell Superonline, a wholly-owned subsidiary of
Turkcell, is the one and only telecom operator to offer households fiber
broadband connection at speeds of up to 1,000 Mbps inTurkey. As of February
28, 2013, Turkcell's population coverage is at 99.19% in 2G and 84.26% in 3G.
Turkcell reported a TRY2.7 billion (US$1.5 billion) revenue with total assets
of TRY18.9 billion (US$10.4 billion) as of March 31, 2013. It has been listed
on the NYSE and the ISE since July 2000, and is the only NYSE-listed company
inTurkey. Read more athttp://www.turkcell.com.tr

For further information please contact Turkcell

Nihat Narin           
Director of Investor and International      
Media Relations                
Tel: + 90-212-313-1244        
Email: nihat.narin@turkcell.com.tr      

Asli Tan
International Media Relations Manager  
Tel: + 90-212-313-2682      
Email: asli.tan@turkcell.com.tr   
investor.relations@turkcell.com.tr

You can now follow the most up-to-date Turkcell developments on twitter by
clicking on the link below.

http://twitter.com/TurkcellNews

SOURCE Turkcell
 
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