ServiceNow Powers Up Colorado Springs Utilities to Transform Service Delivery

  ServiceNow Powers Up Colorado Springs Utilities to Transform Service

 Automation and Consolidation of IT Operations Enables Public Utility to Meet
                      Audit and Compliance Requirements

Business Wire

SAN DIEGO -- July 8, 2013

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that
Colorado Springs Utilities has implemented ServiceNow software-as-a-service to
transform the quality of their IT services, provide better end-user experience
and meet audit and regulatory compliance requirements.

Colorado Springs Utilities is a community-owned utility that provides
electric, natural gas, water and wastewater services to the Pikes Peak region
of Colorado. Colorado Springs Utilities perennially ranks in the top quartile
in the region for Western Midsized Utilities for overall consumer satisfaction
according to J.D. Power and Associates.

“Using ServiceNow, we eliminated approximately 12 different IT tools ranging
from legacy software and homegrown applications to Excel spreadsheets and
Lotus Notes databases. This has allowed our organization to standardize and
automate IT processes,” said Brian Bleike, program manager of IT Service
Management at Colorado Springs Utilities. “As a result, we have been able to
meet a broad array of audit and regulatory compliance requirements. In
addition, we have been able to increase our IT service capabilities through
self-service and improve our process efficiency using automated workflows.”

Colorado Springs Utilities implemented the ServiceNow IT Service Automation
Application Suite to manage incidents, changes, problems, configuration items,
releases, knowledge, service levels, service catalog and assets. Using the
ServiceNow Service Automation Platform, several applications were configured
to automate various business processes across the enterprise, which enabled
the IT team to proficiently roll out new services including:

  *Employee onboarding and off-boarding
  *Self-service user requests for IT equipment, software and access
  *Request fulfillment management for several departments such as Human
    Resources, Facilities, Physical Security, Customer Revenue, Planning and
    Finance and Safety and Health
  *Survey management to measure user satisfaction for a variety of tasks and
    self-service requests
  *IT skills management to record staff expertise
  *On-call rotation to administer 24x7 schedules
  *Financial management for cost visibility and reporting to internal
  *IT project management for identifying and managing project resource
  *Real-time score card reporting of service management metrics with a click
    of a button

“Colorado Springs Utilities went live with these new applications without
having to spend additional costs on licenses, consulting or professional
services,” added Bleike. “Now that we have standardization and automation in
our processes, many tasks and requests are automatically routed and completed.
This helps us achieve higher customer satisfaction levels and greater IT
efficiency overall, with the additional benefit of facilitating compliance.”

“Utility companies have to comply with ever-changing regulations and there’s
no way to keep up with them using manual processes and disparate legacy
tools,” said Beth White, chief marketing officer, ServiceNow. “Consolidation
and automation empowers utilities to improve IT operations while helping to
ensure audit and regulatory compliance.”

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.


Media Contacts:
Liza S. Goldberg, 408-501-8553
Schwartz MSL
Kim McCrossen, 781-684-6253
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