TELUS urging customers to not give out personal information
VANCOUVER, July 5, 2013 /CNW/ - TELUS is warning Canadians about a surge in a
common phone scam.
TELUS is working to protect its customers from the fraudulent phone calls,
which are affecting wireless and landline customers including businesses,
primarily in B.C. and Alberta.
The latest scam involves 'spoofing', where a fraudster re-programs the caller
ID signal to make it appear they are calling from a legitimate business,
claiming to represent that organization.
When someone picks up the scam call, the imposter on the other end of the line
claims to be TELUS or another well-known organization, saying the person they
called has won a prize. Other variants of the scam ask you to press 1 to
receive a prize. The imposter will then try to convince the person they've
called to hand over personal information and credit card numbers in order to
collect the alleged prize. This can result in unauthorized charges to a credit
card or identity theft.
The calls are fraudulent, and in no way related to TELUS or other companies
the scam artists claim to be associated with. Consumers should never enter
their credit card information when prompted to by an unknown caller or
automated call. TELUS recommends customers simply hang up if they receive a
TELUS is also urging Canadians not give out personal information over the
phone unless certain they are speaking to a legitimate company. If unsure when
receiving a call from someone claiming to be from a company and asking for
information, TELUS recommends they either hang-up or ask for a number to call
them back at directly ensure they are speaking with someone legitimate.
The TELUS Fraud Management Centre is available to assist customers and give
fraud awareness presentations. If you believe you may have given personal
information to a scam artist and need assistance securing your TELUS account,
credit card numbers, or personal information, please call TELUS Fraud
Management at 1-877-567-2062.
For additional information about phone fraud, please visit: www.telus.com/scams
For media inquiries, please contact:
Liz Sauvé TELUS Media Relations 604-719-6715 Liz.firstname.lastname@example.org
Shawn Hall TELUS Media Relations (604) 619-7913 email@example.com
Chris Gerritsen TELUS Media Relations (403) 808-9591 firstname.lastname@example.org
SOURCE: TELUS Corporation
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CO: TELUS Corporation
ST: British Columbia
-0- Jul/05/2013 16:00 GMT
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