The results are in: Independent testing shows Rogers Hi-Speed Internet
customers can count on the speed they need
Study by globally-recognized SamKnows shows Rogers network investments are
delivering fast and reliable internet speeds to customers
TORONTO, July 4, 2013 /CNW/ - Rogers Communications announced today that
results of independent third-party broadband speed performance testing show
that Rogers delivered on average 100 per cent or more of advertised download
speeds on the most popular packages it offers for sale. The study was based on
data collected in customer homes by SamKnows Ltd., an independent world leader
in broadband performance testing.
"Canadians are among the highest users of the internet in the world, and with
everything moving online, the internet has become the foundation of the home,"
said John Boynton, Executive Vice President and Chief Marketing Officer of
Rogers Communications. "We've made significant investments in our network
infrastructure allowing us to offer faster download speeds. This new
independent test shows that we're delivering the internet speeds we advertise
to give our customers added assurance that they're getting what they pay for."
The study results show that:
-- Rogers delivered on average, 100 per cent or more of advertised
speeds on both uploads and downloads in its Lite, Express,
Extreme, and Extreme Plus packages. The data suggests that
customers on the recently introduced Ultimate package also get
100 per cent of their advertised speeds, but more testing is
required with a larger sample size to confirm this;
-- Based on studies conducted by SamKnows in the U.S., Rogers
outperforms U.S. fibre-to-the-node service providers,
delivering 106 per cent of advertised download speeds during
peak hours compared to the U.S. average of 97 per cent. In a
of broadband speeds in Europe, SamKnows also found European
internet service providers delivered only 74 percent of
advertised speeds during peak hours.
"We're excited to be working with Rogers on such a large-scale home based
speed performance testing program," said Alex Salter, CEO of SamKnows. "Using
our proven SamKnows methodology, our results confirm Rogers is able to deliver
the internet speeds advertised to customers."
Rogers is the first Canadian internet service provider to enter into a large
home-based speed testing program as part of its overall commitment to deliver
the best network experience. Over the last year, the company has made the
largest investment ever in its Rogers Hi-Speed Internet network to deliver
faster, enhanced internet service to consumers and businesses. Customers on
the most popular packages are now enjoying download speeds that are at least
25 per cent faster and upload speeds that are at least three times faster than
before. Rogers also recently added its Ultimate package, offering download
speeds of up to 150 Mbps - up to three times faster comparing widely available
speeds in Ontario.
The results of the SamKnows report are based on data that was collected for a
period of one month in May 2013, using a custom hardware device called a
Whitebox that a customer simply plugs in to the existing internet connection
in his or her home. Approximately 200,000 speed tests were conducted. This
methodology has also been used by national regulators in the U.S., the U.K.,
Brazil and Singapore. The testing program with SamKnows is ongoing, and
additional results will be released in the coming months. To read a copy of
the report, please visit www.samknows.com/rogers.
About Rogers Communications
Rogers Communications is a diversified Canadian communications and media
company. We are Canada's largest provider of wireless voice and data
communications services and one of Canada's leading providers of cable
television, high speed internet and telephony services. Through Rogers Media
we are engaged in radio and television broadcasting, televised shopping,
magazines and trade publications, sports entertainment, and digital media. We
are publicly traded on the Toronto Stock Exchange (TSX: RCI.A and RCI.B) and
on the New York Stock Exchange (NYSE: RCI). For further information about the
Rogers group of companies, please visit rogers.com.
SamKnows has established itself as the leading authority on broadband service
availability and independent broadband performance testing.
Founded in 2008 and operating from London, United Kingdom, this privately held
and independent company continues to build out its global measurement
platform, creating a standard for broadband performance measurement. As part
of its work with the FCC (USA), Ofcom (UK), the European Commission, Anatel
(Brazil), and the IDA (Singapore), SamKnows is working with governments,
industry leaders and academics worldwide to create a methodology and test
platform that measures every aspect of broadband and network performance. For
further information about SamKnows, please visit www.samknows.com.
Paula Lash Rogers Communications email@example.com
Susan Williamson SamKnows firstname.lastname@example.org
SOURCE: Rogers Communications Inc.
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