MAXIMUS Physician Profile Operations in New York and New Jersey Achieve Recognition as Centers of Excellence

  MAXIMUS Physician Profile Operations in New York and New Jersey Achieve
  Recognition as Centers of Excellence

Business Wire

NEW YORK -- July 3, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced today that its New York Physician Profile and New Jersey Health Care
Profile operations have been recognized as “Certified Centers of Excellence”
by BenchmarkPortal. The New York customer contact center operations also
achieved the distinction of being recognized as one of the top 100 small call
centers studied by BenchmarkPortal across North America.

The MAXIMUS customer contact centers achieved the Center of Excellence
distinction based on best practice metrics drawn from the world’s largest
database of objective and quantitative performance data from thousands of
contact centers. Performance data collected from the New York and New Jersey
Profile contact centers achieved BenchmarkPortal’s objective and quantitative
criteria in areas such as operational efficiency, service-level standards,
customer satisfaction and employee training.

Both centers operate as state-wide health information systems, designed to
provide public access to information about health care providers. Their
mission is to improve the quality of health care, reduce medical errors and
increase patient safety by providing consumers the right to make informed
decisions when selecting a provider. Their online databases publish
100%-verified-accurate public information for all consumers.

“This certification is confirmation of the high-quality customer service that
the New York and New Jersey Profile contact centers have been excelling at for
more than a decade,” commented Bruce Caswell, President and General Manager of
Health Services at MAXIMUS. “These centers have been in direct line with their
mission of improving the quality of health care and assisting beneficiaries in
making informed physician decisions. Not only have they been providing
accurate, reliable information to all consumers, but they have done so in a
friendly and helpful manner.”


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process solutions to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
enforcement programs across the globe. The Company's primary customer base
includes federal, provincial, state, county and municipal governments.
Operating under its founding mission of Helping Government Serve the People^®,
MAXIMUS has approximately 8,800 employees worldwide. For more information,

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry providing benchmarking, certification, training, consulting and
industry reports. The BenchmarkPortal team of professionals has gained
international recognition for its expertise and an innovative approach to best
practices for the contact center industry and hosts the world’s largest
database of contact center metrics. BenchmarkPortal’s mission is to help
contact centers reach peak performance in operational effectiveness and
efficiency so that the centers will realize increased levels of agent and
customer loyalty while containing costs and building enterprise value. For
more information on BenchmarkPortal please visit


Lisa Miles, 703-251-8637
Blake Travis, 703-251-8398
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