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Speedy Service Key to Tracker's Focus on Customer Service in South Africa

  Speedy Service Key to Tracker's Focus on Customer Service in South Africa

South Africa's Leading Vehicle Tracking Company Turns to ClickSoftware for
Real-time Schedule Optimization and Mobile Access for Installation
Technicians; Will Increase Jobs Completed Per Day

PR Newswire

BURLINGTON, Massachusetts, July 2, 2013

BURLINGTON, Massachusetts, July 2, 2013 /PRNewswire/ --



ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced that Tracker Connect (Pty) Limited, South
Africa's leading vehicle tracking and recovery company with over 800,000
subscribers, has selected ClickSoftware to improve scheduling for the hundreds
of installation technicians located throughout the country. 

The new solution, which will be implemented by ClickSoftware partner About
Time Software, will be used to improve the customer experience for both new
subscribers, who need to have a tracking device fitted to vehicles, as well as
existing customers who require service calls. ClickSoftware will improve the
efficiency of installation technicians by:

  oOptimizing appointment schedules
  oReducing "no show" appointments
  oCutting travel time between appointments
    

ClickSoftware's scalability and ability to share real-time information between
call centers and technicians was central to its selection by Tracker Connect.

Tracker previously used an in-house solution to support its technicians, but
with the success and growth of the company, needed a new solution that could
scale to meet its needs now and into the future. Given the customer-centric
focus of the business, it is key that Tracker handle installations with
minimal lead time. The company expects ClickSoftware will be crucial to
providing technicians with the tools to help them complete installations with
greater efficiency, giving customers peace of mind as quickly as possible.

The ClickSoftware implementation will be tightly integrated with the Tracker
Connect CRM solution, bridging the gap between technicians and customers
seamlessly. A number of solutions were reviewed before selecting
ClickSoftware, which Tracker Connect believes offers the best ROI and features
to support the future of the company, in what is a fiercely competitive
market.

Retaining the company's position as the leader in the market is a key business
driver for Tracker, therefore investing in technology that continually
improves the customer experience is a top priority. The company looks to the
combination of ClickSoftware's scheduling and analysis tools to deliver on
these goals.

ClickSoftware's suite of Mobile Workforce Management solutions enables service
organization executives to define the balance between customer satisfaction,
productivity goals, field resource satisfaction, and revenue considerations.
It continually optimizes the schedule throughout the day to ensure that all
jobs andresources are optimally matched, even with changing specific service
demands during the day. ClickSoftware automatically creates the most
satisfying schedule, while providing dispatchers the necessary tools to
support the unexpected events that are typical for any service organization. 
  

"We are excited to expand our operations in South Africa. As companies in that
country grow it becomes harder to maintain processes in the field and scale
operations in a way that meets all business goals," said Hannan Carmeli,
Co-CEO at ClickSoftware. "We understand that challenge, and through our
combined business and technical expertise, and that of our partners, can
provide a growing enterprise with the ability to meet real-time customer
demands while showing real and measurable improvements in areas such as field
productivity." 

About: Tracker Connect

Tracker has been South Africa's leading vehicle tracking and recovery company
since the 1990's. While vehicle tracking and stolen vehicle recovery remain
the company's core business, Tracker has evolved today into a highly
sophisticated technological company offering leading edge fleet management and
telematics solutions to both individuals and organisations throughout Southern
Africa.

About: About Time Software

About Time has its roots in enterprise mobility, providing solutions to
companies with diverse mobile and scheduling requirements in all major
sectors. About Time is a performance improvement company, specializing in the
delivery of projects involving the ClickSoftware Service Optimization suite,
which we believe is the strongest toolset of its kind available. Certified as
a ClickSoftware implementation partner we provide specialist skills to
organisations that require an end to end approach to service optimization and
enablement of their mobile workforce.

About: ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Tracker Connect
and its customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.

ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd
 
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