Study shows growing need to validate benefit determinations
Automating government eligibility process maximizes use of limited budgets
COSTA MESA, Calif., July 2, 2013
COSTA MESA, Calif., July 2, 2013 /PRNewswire/ --A recent study conducted by
the Governing Institute and commissioned by Experian, the leading global
information services company,confirms that government benefit agencies can
greatly improve their eligibility verification processes through automated
Historically, assorted health and human service programs have been
compartmentalized, with each benefit agency having its own data collection
system, eligibility requirements and program rules. The technology to
streamline processing by allowing one agency to match its data against other
content repositories, though available, has not been in place. The result has
been frequent re-entry of information causing processing delays, slowing
response time and increasing manual labor costs. These shortcomings have
limited agencies' ability to detect and combat fraud.
Click here to view infographic to see results on how preventing fraud is key
to improving eligibility verification.
The Governing Institute survey of 150 state and local government leaders shows
several areas of concern for benefit agencies. Notably, those surveyed cited a
need to validate applicant information and the desire for reliable fraud
detection and prevention tools. Nearly 70 percent of respondents cited the
need for improved accuracy of their eligibility decision-making, and almost 60
percent of respondents believed that false income reporting was seen as the
greatest cause of fraud.
The study also found that while only 70 percent of benefit agencies report
currently verifying information, even fewer re-verify an applicant once they
are in the system. Yet, 88 percent of respondents described eligibility
verification as either "very important" or "one of the most important" issues
they face. And more than half the government officials responding (53 percent)
believe that the issue of eligibility fraud will increase in importance to
their agency over the next two years.
"Our government agency clients rely on Experian for their data, analytics and
fraud prevention needs," said Barbara Rivera, president and general manager,
Experian Public Sector business. "For example, leveraging public and private
data sources to validate identity and financial information provided by an
applicant is just one way that data can be used to maintain the integrity of
the program and the eligibility determinations. This Governing Institute
survey confirms that there is still a huge untapped potential for adoption of
The Governing Institute survey highlights the fact that benefit-eligibility
verification is still in its early adoption stage. "A number of technology
controls can help improve the fraud situation," the analysts found. "These
include fraud detection and monitoring." However, a mere 26 percent of
respondents are currently taking advantage of these types of systems.
The research points out the many obstacles agencies face when attempting to
combat abuse. In addition to insufficient resources (budget and personnel),
respondents cited difficulty integrating data from multiple sources and
inadequate fraud-detection tools as the greatest hurdles to preventing
eligibility fraud. According to the survey, 67 percent of respondents said
they were either concerned or very concerned about fraud affecting their
organizations and the programs they steward.
To see the results of the study, please go to
www.experian.com/EligibilityStudy. Also, to learn more about Experian's
Eligibility Assurance Framework solution visit http://ex.pn/19FpB5g.
About the GOVERNING Institute
The GOVERNING Institute advances better government by focusing on improved
outcomes through research, decision support and executive education to help
public sector leaders govern more effectively. With an emphasis on state and
local government performance, innovation, leadership and citizen engagement,
the Institute oversees GOVERNING's research efforts, the GOVERNING Public
Official of the Year Program and a wide range of events to further advance the
goals of good governance.
Experian is the leading global information services company, providing data
and analytical tools to clients around the world. The Group helps businesses
to manage credit risk, prevent fraud, target marketing offers and automate
decision making. Experian also helps individuals to check their credit report
and credit score, and protect against identity theft.
Experian plc is listed on the London Stock Exchange (EXPN) and is a
constituent of the FTSE 100 index. Total revenue for the year ended 31 March
2013 was US$4.7 billion. Experian employs approximately 17,000 people in 40
countries and has its corporate headquarters in Dublin, Ireland, with
operational headquarters in Nottingham, UK; California, US; and São Paulo,
For more information, visit http://www.experianplc.com.
Experian and the Experian marks used herein are service marks or registered
trademarks of Experian Information Solutions, Inc. Other product and company
names mentioned herein are the property of their respective owners.
Experian Public Relations
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