Health Net Identification Cards Sent to Members’ Former Addresses
LOS ANGELES -- July 2, 2013
Health Net of California, Inc., a wholly owned subsidiary of Health Net, Inc.
(NYSE: HNT), today announced that on May 3, 2013, Health Net became aware that
some California member identification cards inadvertently were mailed to
members’ former addresses. Health Net has been diligently investigating the
issue and is working closely with the California Department of Health Care
Services (DHCS) on this matter.
The mailings occurred in April and May 2013, as part of a program transition
of Health Net members to the Health Net Medi-Cal program. The information on
the identification cards did not contain financial or medical information;
however, the identification cards did contain the member’s name,
identification number and the name of the primary care physician. Health Net
believes that the programming issue that resulted in the identification cards
being mailed to a member’s former address has been addressed.
Health Net is in the process of notifying affected members that the
information sent to their former addresses included their plan identification
number. In addition, Health Net has notified the appropriate governmental
authorities within the required time frames.
Health Net has established a call center to answer affected members’
questions. The toll free call center number is 1-855-398-6438 and is available
Monday through Saturday between 6 a.m. and 6 p.m. Pacific time.
“We take our members’ privacy seriously,” said Pat Clarey, senior vice
president, chief regulatory and external relations officer of Health Net,
Inc., “and we have taken steps to help prevent a recurrence of this
About Health Net
Health Net, Inc. is a publicly traded managed care organization that delivers
managed health care services through health plans and government-sponsored
managed care plans. Its mission is to help people be healthy, secure and
comfortable. Health Net provides and administers health benefits to
approximately 5.4 million individuals across the country through group,
individual, Medicare (including the Medicare prescription drug benefit
commonly referred to as “Part D”), Medicaid, U.S. Department of Defense,
including TRICARE, and Veterans Affairs programs. Through its subsidiaries,
Health Net also offers behavioral health, substance abuse and employee
assistance programs, managed health care products related to prescription
drugs, managed health care product coordination for multi-region employers,
and administrative services for medical groups and self-funded benefits
For more information on Health Net, Inc., please visit Health Net’s website at
All statements in this press release, other than statements of historical
information provided herein, may be deemed to be forward-looking statements
within the meaning of the Private Securities Litigation Reform Act (“PSLRA”)
of 1995, and as such are intended to be covered by the safe harbor for
“forward-looking statements” provided by PSLRA. These statements are based on
management’s analysis, judgment, belief and expectation only as of the date
hereof, and are subject to changes in circumstances and a number of risks and
uncertainties. Actual results could differ materially from those expressed in,
or implied or projected by the forward-looking information and statements.
Additional factors that could cause actual results to differ materially from
those reflected in the forward-looking statements include, but are not limited
to, the risks discussed in the “Risk Factors” section included within Health
Net’s most recent Annual Report on Form 10-K and subsequent filings with the
Securities and Exchange Commission. Readers are cautioned not to place undue
reliance on these forward-looking statements. Except as may be required by
law, Health Net undertakes no obligation to address or publicly update any
forward-looking statements to reflect events or circumstances that arise after
the date of this press release.
Health Net, Inc.
Angie McCabe, 818-676-8692
Brad Kieffer, 818-676-6833
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