Experts Share Best Practices to Turn Customer Experience Strategy into Results

  Experts Share Best Practices to Turn Customer Experience Strategy into

   Why Customer Experience is Making a Positive Impact on Markets and Brand

Business Wire

DENVER -- July 2, 2013

Business leaders today are recognizing that customer-centric business
strategies are more critical to achieving a long-term competitive advantage
than even product innovation. The latest edition of TeleTech’s CExpress
newsletter provides expert knowledge on how to advance your customer
experience from strategy and concept to practice and execution.

Not surprisingly, enhancing customer relationships is a top priority for many
companies today. Industries are looking for the best customer-centric
strategies and practices to increase customer satisfaction and their overall
experience. That is why TeleTech has dedicated their latest CExpress
newsletter to providing research-backed thought leadership to help companies
deploy a client-oriented mindset that satisfies customers as well as the
bottom line.

The CExpress also features:

  *The Value of Individual Customers: Measuring, Managing, and Monetizing
    Best Practices
  *Build a Better Boat: Best Practices to Spark Service Innovation
  *The Six Laws of Customer Experience
  *Customer Experience Drives Strong B2B Relationships
  *Five Steps for Success on the Customer Experience Management Journey
  *Building Trust in Relationships: A Video by Don Peppers

The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains leading
customer-centric thought leadership and in-depth research articles.

Sign up to have CExpress newsletter delivered to your inbox.


For 30 years, TeleTech (NASDAQ: TTEC) and its subsidiaries have helped the
world’s most successful companies design, enable, manage and grow customer
value through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the TeleTech
group of companies delivers technology-enabled solutions that maximize
revenue, transform customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 39,000 employees
drive success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit


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