CHRISTUS Health Proves That ServiceNow is Best Prescription for Transforming
Leading Catholic Health System Consolidates to A Single System of Record for
IT Service Delivery
SAN DIEGO -- July 2, 2013
ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that
CHRISTUS Health has implemented ServiceNow software-as-a-service to
consolidate and automate IT operational processes providing a single view into
more than 500 business and clinical applications as well as other cloud
CHRISTUS Health is ranked among the top 10 Catholic health systems in the U.S.
by size, and has assets of almost $5 billion. The CHRISTUS Health system
includes more than 40 hospitals and facilities in seven U.S. states and six
states in Mexico, and is expanding into Chile.
CHRISTUS replaced HP Service Manager primarily due to its fragmented
functionality and inability to automate workflow. The healthcare institution
needed a single system of record to consolidate the capabilities of its many
standalone legacy tools and provide IT with increased visibility across
multiple sites. CHRISTUS also required improved, efficient support for more
than 30,000 associates including doctors and nurses.
Using the ServiceNow IT Service Automation Application Suite, CHRISTUS
consolidated the management of incidents, problems, changes, configurations,
requests and projects as well as implemented a service catalog and knowledge
base. CHRISTUS also used the ServiceNow Service Automation Platform to build
two custom applications.
The first custom app allows the company to track enhancement requests enabling
the IT team to prioritize and focus on projects that have the biggest impact.
The second custom app streamlined the IT order management process through the
creation of a self-service request that contains all required information.
Now, IT orders are automatically routed and entered into Meditech, CHRISTUS
Health’s accounting system, speeding the entire purchasing request process
while ensuring accuracy and auditability.
ServiceNow also helps CHRISTUS automate the management of IT assets.
Previously, spending on hardware and software was tracked on multiple systems,
spreadsheets and databases resulting in lack of overall visibility. Utilizing
ServiceNow IT Asset Management, CHRISTUS is now proactively managing software
contracts, hardware leases and services renewals. With all of the information
in one place, change and review processes are automated and consistently
“ServiceNow helps us run the business of IT more efficiently,” said Joshua
Addington, ITSM system specialist, CHRISTUS Health. “We plan on automating
anything we do that is repetitive and manual through ServiceNow to further
increase our efficiency.”
“Healthcare IT organizations are tasked with managing clinical, business and
imaging environments—all of which need to run non-stop, 24/7, 365 days a
year—to deliver quality patient care,” said Beth White, chief marketing
officer, ServiceNow. “Through consolidation, healthcare IT can automate their
operations and give them a single view into the overall health of their IT
ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit
ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.
Liza S. Goldberg, 408-501-8553
Kim McCrossen, 781-684-6253
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