Leading Appliance Manufacturer Selects inContact To Support International Logistics Center

  Leading Appliance Manufacturer Selects inContact To Support International
                               Logistics Center

Multichannel cloud contact center software will replace premise system in 24X7
service hub

PR Newswire

SALT LAKE CITY, July 2, 2013

SALT LAKE CITY, July 2, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a leading manufacturer in the home
appliance industry will deploy the inContact cloud portfolio to serve the
logistics and distribution needs of business customers along its global supply
chain.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

As a leader in major household appliances with a variety of brands, the
company has a complex international inventory, so efficient supply chain
management is critical for continued growth. Its contact center is staffed
24x7 by professional planners and managers who need to be able to respond
quickly to operational questions from staff and partners at multiple locations
in the US and other countries.

The company was seeking a cloud contact center platform with greater
functionality and flexibility than its existing premise solution, which was at
maximum capacity. inContact will deliver cloud ACD with intelligent routing
based on agent skills and availability as well as customer priority. The full
inContact solution includes IVR, call monitoring, coaching, reporting,
connectivity and cloud PBX for agents and business users.

"When real-time logistics is critical to your company's financial growth, you
want a solution that provides maximum agility to make changes and react at the
speed of your business," noted Paul Jarman, CEO of inContact. "This new
inContact customer recognized the benefits of the cloud versus a premise
solution for its customer service operations. Our innovative cloud software
provides the flexibility and reliability needed to future-proof the contact
center."

Additional Information

  oGet a customized assessment of contact center operations:
    http://www.incontact.com/assessment
  oFor more information cloud ACD, IVR and connectivity, visit oursolution
    finder
  oFollow @inContact on Twitter
  oBecome a fan of inContact on Facebook

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.

SOURCE inContact

Website: www.incontact.com
Contact: Cheryl Andrus?, Cheryl.andrus@incontact.com?, +1-801-320-3646; David
Patterson, E: Patterson@merrittgrp.com, +1-415-247-1666; Investor Contact:?
Steven Pasko?, Market Street Partners?, +1-415-445-3238,
spasko@marketstreetpartners.com
 
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