New IDC MarketScape Provides a Vendor Assessment of the Worldwide Unified Communications and Collaboration Market for 2013

  New IDC MarketScape Provides a Vendor Assessment of the Worldwide Unified
  Communications and Collaboration Market for 2013

Business Wire

FRAMINGHAM, Mass. -- July 1, 2013

International Data Corporation (IDC) has published a new vendor assessment
profiling the leading vendors in the worldwide unified communications and
collaboration (UC&C) market. The IDC MarketScape report found that Cisco,
Microsoft, and Avaya are Leaders in the UC&C market for 2013.

"UC&C customers have a variety of excellent platforms to choose from, but also
the challenge of figuring out which vendor solutions are most appropriate for
them," according to Rich Costello, IDC Senior Research Analyst, Unified
Communications/Enterprise Communications Infrastructure. "Selecting a UC&C
vendor solution should be based on several factors including whether vendors
meet the organizational criteria for call control, user profiles,
communication and collaborative applications, cost savings and benefits, and
revenue-generating opportunities."

Other vendors profiled in this IDC MarketScape analysis and ranked as either
Major Players or Contenders in the UC&C market include Aastra, Alcatel-Lucent
Enterprise, Digium, Huawei, IBM, Interactive Intelligence, Mitel, NEC,
ShoreTel, Siemens Enterprise Communications, and Toshiba America.

IDC is seeing renewed interest in UC&C solutions, driven particularly by
segments such as mobility, collaboration, video conferencing, and business
process integrations with communications (CEBP). In addition, a good
percentage of the global market is still slowly transitioning (or planning to
transition) from old telephony and messaging platforms to new UC&C platforms
and solutions. However, many companies still face challenges over issues such
as cost justification, return on investment (ROI), identifying proper use
cases, implementation and support skills, and the integration complexities
associated with UC&C deployment projects.

The report, IDC MarketScape: Worldwide Unified Communications and
Collaboration 2013 Vendor Analysis (IDC #241818) represents a vendor
assessment of the unified communications and collaboration market through the
IDC MarketScape model. Buyer input was used to generate this research,
including phone interviews of the participating vendors' clients. This
assessment discusses both quantitative and qualitative characteristics that
explain a vendor's success in this market. With a focus on the worldwide UC&C
market, the evaluation is based on a comprehensive and rigorous framework that
assesses vendors relative to the criteria and one another and highlights the
factors expected to be the most influential for success in the market in both
the short term and the long term.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of
the competitive fitness of IT, telecommunications, or industry-specific
suppliers in a given market. The research methodology utilizes a rigorous
scoring methodology based on both qualitative and quantitative criteria that
results in a single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which the product
and service offerings, capabilities and strategies, and current and future
market success factors of IT, telecommunications, or industry-specific vendors
can be meaningfully compared. The framework also provides technology buyers
with a transparent foundation to allow companies to independently compare the
strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape, please contact Karen Moser at

About IDC

International Data Corporation (IDC) is the premier global provider of market
intelligence, advisory services, and events for the information technology,
telecommunications, and consumer technology markets. IDC helps IT
professionals, business executives, and the investment community to make
fact-based decisions on technology purchases and business strategy. More than
1,000 IDC analysts provide global, regional, and local expertise on technology
and industry opportunities and trends in over 110 countries. For more than 49
years, IDC has provided strategic insights to help our clients achieve their
key business objectives. IDC is a subsidiary of IDG, the world's leading
technology media, research, and events company. You can learn more about IDC
by visiting


International Data Corporation
Rich Costello, 856-375-5749
Michael Shirer, 508-935-4200
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