Fiserv Holds Leadership Position among Electronic Bill Payment Providers
According to Aite Group
*Company holds a leading position in both online and mobile bill payment
*Fiserv also has an estimated 94 percent market share for the distribution
of electronic bills (e-bills) through the banking channel
BROOKFIELD, Wis. -- July 1, 2013
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that the company was recognized as the
top online and mobile bill payment processor in a recent report by Aite Group,
a financial services research firm. Fiserv provides comprehensive electronic
billing and payment solutions that enable thousands of financial institutions
and hundreds of businesses to provide customers the convenience of receiving
and paying household bills online or via mobile devices.
In the report, Consolidator Bill Payments: A Vendor Update, Aite Group
examines the market share and processing activity of leading consolidator bill
payment processors in the United States between October 2012 and January 2013.
“Consolidator” refers to the bill payment method in which consumers pay a
variety of bills via their banks' websites, as opposed to going directly to a
biller’s site. According to Aite Group, consolidator bill payments have grown
over the course of the last year, representing nearly 16 percent of total U.S.
consumer bill payments in 2012. Fiserv is the clear leader in full-service
consolidator bill payments, processing more than 1.5 billion transactions in
2012, which represents a 70 percent relative market share.
While the Aite Group report is focused on bill payment processing, it also
notes a trend toward banks using the same provider for bill payment processing
and the bill payment user interface (UI), the screen through which a consumer
initiates a payment.
“Over the past few years, banks have come to rely on the UIs offered by bill
payment vendors for several reasons, including the richer functionalities,
such as e-bills, offered by those vendors,” said Gwenn Bézard, research
director, Aite Group. “Fiserv has clearly remained focused on its strategy to
control both UI and processing, with 99 percent of its customers using Fiserv
The Aite Group report also predicts growth in mobile payments and e-bill
distribution, in which bills are delivered electronically to a bank’s website,
again recognizing Fiserv’s significant market share.
*Mobile Bill Payment – Aite Group estimates that mobile bill payments
initiated via bank sites will grow significantly between 2012 and 2016,
representing 20 percent of all consolidated bill payments by 2016. These
estimates align with Fiserv research showing rising use of mobile bill
payments. According to the 2012 Fiserv Billing Household Survey, 8 percent
of online households - representing 8 million total households - paid at
least one monthly bill via a mobile device, up from 6 percent in 2011.
*E-Bill Adoption – Aite Group also predicts strong growth in e-bill
distribution, although from a small base, with the number of e-bills
delivered expected to reach 418 million in 2016. Growth could accelerate
over the next few years due to several large banks beginning to offer
e-bills in the next 12 to 24 months, along with greater availability of
e-bills from processors and factors such as biller commitment and consumer
awareness. According to Aite, Fiserv is the clear leader in e-bill
distribution, with a 94 percent market share and serving more than 3,300
banks and credit unions. The majority of the top 10 U.S. financial
institutions have e-bill relationships with Fiserv. Furthermore, 97
percent of e-bills from Fiserv were data-fed, featuring billing data
provided directly from the biller, which yields a superior quality, more
The Aite Group report concludes that the percentage of bill payments made via
bank sites is positioned to increase over the next several years.
“According to the 2012 Fiserv Consumer Trends Survey, less than half of online
banking users also pay bills through their bank or credit union website,” said
Tom Allanson, president, Electronic Payments, Fiserv. “There is still
significant room to increase consolidated bill payments as existing users
expand their use of the service and new users, including younger consumers who
are just taking on bill payment responsibilities, adopt the service. We
continue our commitment to deliver highly integrated, user-friendly payment
solutions, while supporting financial institutions with marketing services to
further drive user adoption and usage.”
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving
the financial services industry, driving innovation in payments, processing
services, risk and compliance, customer and channel management, and business
insights and optimization. For more information, visit www.fiserv.com.
Director, Public Relations
Director, Global Communications
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