Copa Airlines Taps NCR to Make Travel Easier, More Rewarding for Passengers
NCR Software-Driven Technology Enables Seamless, Omni-Channel Interactions
between Airline and Passengers
DULUTH, Ga. -- July 1, 2013
NCR Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Copa Airlines has selected NCR technology
to make everyday easier for passengers through faster and easier interactions
with the airline.
First, access to the Copa Airlines mobile site, m.copaair.com, just got easier
and more convenient with the launch of the airline’s free NCR-developed iPhone
app, which allows users to search Copa’s flight schedules, check flight
status, check-in for flights and download mobile boarding passes.
When Copa passengers use the app for check-in, electronic boarding passes are
delivered directly to passengers’ mobile phones. This allows passengers to
save time by proceeding directly to security and avoiding the check-in
counter. The new app is now live and available for download at Apple iTunes
and the App Store.
Second, Copa will use NCR APTRA eMarketing platform to email boarding passes
to travelers who choose to have boarding passes delivered that way.
Finally, the airline has purchased the NCR web check-in software built on the
NCR shared travel framework, an innovative software platform that provides
seamless integration across all airline systems, including kiosks, mobile and
web. NCR supplied Copa’s self-service check-in kiosks and developed Copa’s
mobile site, m.copaair.com. Therefore, incorporating this software platform
will further improve the passenger experience by facilitating consistent and
instantaneous delivery of changes such as schedules, fares and other updates
across multiple customer-facing devices.
“Our focus is on providing exceptional passenger experiences by giving our
customers the ability to more quickly and easily access the information they
need,” said Joseph Mohan, commercial and planning senior vice president, Copa
Airlines. “NCR’s ability to integrate all these systems helps us provide the
best service for all our passengers.”
“Copa has a tradition of making the travel experience easier for its
passengers,” said Tyler Craig, vice president and general manager, NCR Travel.
“The airline remains at the forefront by implementing a self-service
infrastructure to enable easy and consistent omni-channel interaction for its
Copa Airlines is a subsidiary of Copa Holdings S.A. (NYSE:CPA)
About Copa Holdings, S.A.
Copa Airlines and Copa Airlines Colombia, subsidiaries of Copa Holdings, are
leading Latin American providers of passengers and cargo services. The
airlines provide service to 65 destinations in 29 countries in North, Central
and South America and the Caribbean, operating one of the youngest and most
modern fleets in the industry, consisting of 86 aircraft: 60 Boeing 737NG
aircraft and 26 Embraer-190s. To make reservations, check seat assignments,
log on to a MileagePlus account, create a trip log, check-in for flights,
print boarding passes or purchase tickets via secure transactions in 11
currencies, visit copa.com.
Copa recently launched its mobile website, m.copaair.com, becoming the first
airline in Latin America to offer travelers the ability to use electronic
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables more than 300 million transactions daily across the retail, financial,
travel, hospitality, telecom and technology industries. NCR solutions run the
everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia, with over 26,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the United
States and other countries.
Web site: www.ncr.com
Mark Scott, 678-808-7721
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