pdvConnect and Sprint Help Businesses Manage Mobile Workforces

  pdvConnect and Sprint Help Businesses Manage Mobile Workforces

 Mobile resource management tool helps customer-facing field employees update
                    status and resolve issues more quickly

Business Wire

OVERLAND PARK, Kan. -- June 27, 2013

Sprint (NYSE: S) today announced that pdvConnect, a cloud-based workforce
management tool, formerly branded as NextMail, is available under a new name
with new features. pdvConnect helps businesses reduce voice traffic and “on
hold” times from field employees while enabling them to communicate with the
dispatcher or front office more efficiently.

pdvConnect helps businesses reduce voice traffic and "on hold" times from
field employees (Photo: S ...

pdvConnect helps businesses reduce voice traffic and "on hold" times from
field employees (Photo: Sprint)

Among the new features is a Web-based dispatch console. Similar to emergency
room triage, pdvConnect’s dispatch console allows office workers or
dispatchers to prioritize inbound communications by the business significance,
message subject or urgency, instead of the order the calls come in. Messages
can include time and location stamps or photos that document events, pinpoint
issues or identify trends. All messages are archived for future reference or
can be saved to a customer’s back office system. Workers’ statuses and
locations are visible on the console map so they can be rerouted to the
closest customer job site.

“We have been a long time user of NextMail, now pdvConnect,” said Michael
Flood of Flood Brothers Disposal/Recycling Services in the Chicago area. “It
greatly improves our communication from our field workers while helping reduce
time ‘on hold’ that caused our drivers to lose valuable productive time. With
pdvConnect’s GPS tracking capabilities and Web-based communications console,
we can now see where our drivers are on their routes. What we have found
especially valuable is being able to use the service to put together
management reports that detail the extra revenue we generate, captured in the
documentation. Each month, it amounted to thousands of dollars in additional
revenue!”

Timely, concise communication benefits to dispatchers and management

  *Easy-to-use Web-based dispatch counsel and reports
  *Prioritize inbound calls
  *Track employee locations
  *Receive and store photos and job site details
  *Communicate instantly with individual or multiple employees
  *Improves the driver-to-dispatch ratio

Communication improves workflow for field employees

  *Spend less time on hold waiting to speak to office staff
  *Easy to document events using voice, text, photo and location stamps
  *System automatically confirms when a message is opened
  *Ability to enter time cards on-site

“Collaboration between customer-facing employees and management is critical
for business success,” said John Dupree, senior vice president-Business Sales,
Sprint. “For many field employees, their cars or trucks are their offices.
They expect the same level of connectivity on location as they are used to in
their offices and homes.”

pdvConnect can run on all Sprint phones, including those with Sprint Direct
Connect (push-to-talk capabilities), and it is available through all Sprint
sales channels.

Growing with the Customer

“During the last several years we’ve significantly enhanced the value of our
solutions to help businesses increase the productivity and efficiency of their
mobile workforce and improve call center and dispatch operations in the
office,” said John C. Pescatore-president and CEO of Pacific DataVision (PDV).
“The new pdvConnect name best reflects that added value and our focus on
connecting businesses with their mobile workers.”

Sprint Network Vision

To support the growing need for data, Sprint is rolling out a new 3G/4G
network designed to provide faster data speeds, improved quality and easier
connectivity. Sprint expects customers to benefit with better wireless signal
strength, in-building coverage and fewer drops/blocks. Sprint introduced its
all-new 4G LTE network in 2012 and now offers service in 110 markets. For the
most up-to-date information on Sprint’s 4G LTE coverage, please visit
www.sprint.com/coverage.

As part of its Network Vision plan, the company has been migrating iDEN-based
Nextel Direct Connect customers to Sprint Direct Connect on the new wireless
network. Sprint is redeploying iDEN spectrum to support CDMA and LTE wireless
traffic.

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel served more than 55 million
customers at the end of the first quarter of 2013 and is widely recognized for
developing, engineering and deploying innovative technologies, including the
first wireless 4G service from a national carrier in the United States;
offering industry-leading mobile data services, leading prepaid brands
including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant
national and international push-to-talk capabilities; and a global Tier 1
Internet backbone. The American Customer Satisfaction Index rated Sprint as
the most improved company in customer satisfaction, across all 47 industries,
during the last five years. Newsweek ranked Sprint No. 3 in both its 2011 and
2012 Green Rankings, listing it as one of the nation’s greenest companies, the
highest of any telecommunications company. You can learn more and visit Sprint
at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

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Contact:

Sprint
Randy Spolter, 703-592-8507
randal.spolter@sprint.com
 
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