UPS Launches Industry-First Service for High-Value Time- and
UPS Proactive Response^TM Secure combines shipment monitoring and risk
management solutions to mitigate product spoilage and revenue loss
ATLANTA -- June 26, 2013
UPS (NYSE:UPS) today launched UPS Proactive Response Secure, a proactive
shipment monitoring and risk management solution to protect customers against
lost profits. Filling a gap in the marketplace, the new service helps ensure
time- and temperature-sensitive shipments reach their destinations and
guarantees up to the retail value, in addition to other costs, when unexpected
events occur – including weather delays.
“This is the highest level of service we offer. By leveraging our proprietary
technology, UPS can identify shipments that will be impacted by a delay,” said
Bill Hook, Vice President of UPS Global Healthcare Strategy. “With the
addition of UPS Proactive Response ^ Secure, we are giving customers an
additional solution only available through UPS.”
UPS Proactive Response Secure is available throughout the U.S., including
Puerto Rico, and for outbound shipments to the European Union**. The complete
coverage, end-to-end visibility service, also covers damaged or delayed
shipments and expedited delivery costs.
UPS Proactive Response Secure expands UPS’s industry-leading solutions for
healthcare companies designed to prevent delays of time- and
temperature-sensitive shipments with round-the-clock, 24/7 proactive
monitoring and intervention services. More than 60 million packages have been
shipped using UPS Proactive Response since its 2007 launch. The complete
solution leverages proactive technology to provide continuous visibility into
potential delivery disruptions in near real time to ensure successful product
UPS is further enhancing its risk-management solutions to meet the growing
global demand. It has recently:
*expanded its UPS Proactive Response service into Europe;
*added Next Flight Out services from UPS Express Critical to provide
another option for fast, convenient expedited delivery;
*expanded dry ice replenishment and refrigeration to select destination
locations through the entire shipment’s journey; and
*expanded its UPS Proactive Response control towers in Europe and Asia.
The new Proactive Response Secure service is optimal for healthcare shipments,
including specialty pharmaceuticals, biologics, diagnostic specimens,
implantable surgical materials and clinical trial shipments. It also is
effective in other industries with high-value shipments or time- or
Customers interested in UPS Proactive Response Secure can call 1-877-263-8772
8 a.m. – 8 p.m. EDT for more information.
UPS (NYSE:UPS) is a global leader in logistics, offering a broad range of
solutions including the transportation of packages and freight; the
facilitation of international trade, and the deployment of advanced technology
to more efficiently manage the world of business. Headquartered in Atlanta,
UPS serves more than 220 countries and territories worldwide. The company can
be found on the Web at UPS.com and its corporate blog can be found at
www.blog.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS.
**EU countries serviced as part of UPS Proactive Secure include Austria,
Belgium, France, Germany, Ireland, Italy, Luxemburg, Netherlands, Portugal,
Spain, Switzerland and United Kingdom.
UPS Public Relations
Ivette Lopez, 404-828-8113
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