Hotels.com Crowdsourcing Campaign Reveals the Hotel Offerings Most Important
Free Wi-Fi, Shuttle Service and Kitchenettes Top the List According to
Hotels.com Guest Census
DALLAS, June 26, 2013
DALLAS, June 26, 2013 /PRNewswire/ --Cable TV, air conditioning and swimming
pools were once among the most sought after hotel offerings, but today's
travelers demand much more from their hotel amenities, services and features.
According to a recent crowdsourcing campaign conducted by leading online
booking website Hotels.com, U.S. travelers are most intent on having access to
free Wi-Fi, shuttle service and kitchenettes.
After hosting a Twitter chat to compile a list of guest preferences,
Hotels.com asked consumers to share their opinions through a series of polls
in the categories of hotel services, on-site amenities and room features.
"For a long time, hotels offered a fairly standard set of amenities, but
traveler preferences and expectations have evolved in recent years and the
offerings from hotels have as well," said Taylor L. Cole, APR, travel expert
for Hotels.com. "We set out to identify what guests want most out of their
hotel stays and we will work with our hotel partners to continue to provide an
excellent experience for our customers."
Hotels.com reaffirmed that the importance of free Wi-Fi, as 67 percent of
respondents valued complimentary internet access over other hotel services
such as free parking, noise-free zones and green products. In the category of
on-site amenities, consumers chose shuttle service (42 percent) and
complimentary breakfast (31 percent) over room service and kid-friendly
Bigger towels and green bath products represented a couple of bathroom
amenities important to hotel guests, but most travelers valued kitchenettes or
mini-fridges (53 percent) and smoke-free accommodations (31 percent).
To find the hotel that will give you the most out of your stay, visit
Hotels.com and use the SUMMER13 coupon code to get 13 percent off your summer
2013 vacation*. For more information about the Hotels.com #Guest Census,
please visit http://www.travelsmartblog.com/guestcensus and share your
favorites with us at @hotelsdotcom.
Pat Burek – Finn Partners for Hotels.com
Phone: (212) 715-1542
Taylor L. Cole, APR
Hotels.com North America
Phone: (469) 335-8442
Hotels.comis a leading online accommodation booking brand.Through the
Expedia Inc. global network of websites, Hotels.com, LP connects travelers
with 205,000 properties around the world, ranging from international chains
and all-inclusive resorts to local favorites and bed & breakfasts, together
with all the information needed to book the perfect stay. Hotels.com, LP
benefits from one of the largest hotel contracting teams in the industry,
obtaining the best rates for its customers, and offers frequent sales, special
deals and promotions. There are more than 7 millionGuest Reviewson the
websites from users who have actually stayed in the hotels to ensure customers
can make an informed choice when booking. Through Hotels.com,
LP'sindustry-leading loyalty programWelcome Rewards^®, customers can earn a
free night for every 10 nights stayed at more than 85,000 hotels. Under
itsPrice Match Guarantee, if a customer can find the same deal for less on a
prepaid hotel, Hotels.com, LP will refund the difference.Travelers can book
online or by contacting one of the multilingual call centers. Special apps for
mobile phones and tablets can also be downloaded
atwww.hotels.com/deals/mobile_app/enabling customers to book on the go with
access to 20,000 last minute deals. Hotels.com publishes an award-winning
twice-yearly review of international hotel room price trends called the
Hotels.com Hotel Price Index™, which is now produced in 31 individual country
editions, with North American data available atwww.hotel-price-index.com.
Follow Hotels.com on Facebook atwww.facebook.com/Hotels.comUS, on Twitter
atwww.twitter.com/hotelsdotcom* and on YouTube
athttp://www.youtube.com/user/hotelsdotcom. Hotels.com, LP is part of
Expedia, Inc., the largest online travel company in the world with an
extensive portfolio that includes some of the world's best-known brands.
*Coupon valid for bookings made by July 4, 2013 and travel between June 24,
2013 to October 4, 2013. Bookings aren't eligible for Welcome Rewards® nights
when you use this discount coupon. Most major chains are excluded - see full
exclusion list here. Full coupon T&Cs can be found here.
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registered trademarks or trademarks of Hotels.com, LP. All other trademarks
are property of their respective owners. © 2013 Hotels.com, LP. All rights
reserved. CST # 2083949-50
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