SCA Selects eBay Enterprise to Support New eCommerce Initiative
New multiyear agreement will drive growth for leading global hygiene and
forest products company with operational and customer care solutions
KING OF PRUSSIA, Pa. -- June 25, 2013
eBay Enterprise®, an eBay Inc. company, today announced that SCA, a global
hygiene and forest products company, has signed a multiyear agreement for
fulfillment, order management, freight and customer care solutions in the U.S.
With sales in more than 100 countries, SCA is a $13 billion company with many
well-known brands, including its global TENA® and Tork® brands. eBay
Enterprise will provide comprehensive operations and customer care solutions
to support new product launches in the U.S. and to help drive SCA’s overall
growth across North America.
“We needed a strategic partner who could deliver the solutions to support our
ecommerce expansion in North America and the scalability to support our
growing business,” said Bob Wilson, vice president of Consumer Sales Personal
Care North America.
SCA’s TENA personal care products sold through its webstore will be fulfilled
out of eBay Enterprise’s Martinsville, Va. distribution center. eBay
Enterprise will also manage SCA’s customer service for sales to consumers from
its Eau Claire, Wis. service center.
“We are very pleased that SCA has chosen eBay Enterprise as its commerce
partner and excited to add a new product category to our operations business,”
said Tobias Hartmann, head of eBay Enterprise omnichannel operations. “Our
expertise in global commerce operations and customer management positions us
to provide SCA with the insight, scale, and flexibility needed to deliver a
leading consumer experience.”
SCA is a leading global hygiene and forest products company that develops and
produces personal care products, tissue and forest products. With sales in 100
countries, SCA has 37,000 employees and had revenue in 2012 of $13 billion.
With nine manufacturing facilities across North America, the company’s
Americas headquarters is in Philadelphia, Pennsylvania.
In North America, SCA produces the Tork® line of napkin, towel, tissue and
wiper products used in commercial settings such as office buildings,
restaurants, schools and healthcare facilities and the TENA® line of
incontinence care products used by consumers at home and in healthcare
facilities. TENA and Tork are the global leading brands in their categories.
More information at www.sca.com/us.
About eBay Enterprise
eBay Enterprise enables omnichannel commerce, multichannel retailing and
digital marketing for global enterprises in the U.S. and internationally. eBay
Enterprise ecommerce services, which include technology, order management,
payment processing, fulfillment and customer care, are available on a modular
basis or as part of an integrated solution. eBay Enterprise’s marketing
services are comprised of innovative digital marketing products and services
which include database management and segmentation, marketing distribution
channels, a global digital agency to drive strategic and creative direction
and an advanced advertising analytics and attribution management platform.
eBay Enterprise is headquartered in King of Prussia, Pa. and has major service
offices in New York, Los Angeles, Barcelona, Spain, and London. More
information can be found at www.ebayenterprise.com. eBay Enterprise is an eBay
Inc. (Nasdaq: EBAY) company.
Kelly Henry, 610-491-7474
Director, Corporate Communications
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