Biffa Transforms IT Service Delivery With ServiceNow

  Biffa Transforms IT Service Delivery With ServiceNow

   Waste Management Company Delivers Employee Self-Service for Improved IT

Business Wire

SAN DIEGO -- June 25, 2013

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that
Biffa has deployed ServiceNow software-as-a-service to automate IT processes,
enable employee self-service and provide detailed reporting to the business.

Biffa is the U.K.’s leading nationwide integrated waste management business
that provides waste collection, treatment, recycling and recovery services.

The company’s IT team needed to extract reliable and accurate data in a timely
manner in order to analyze departmental performance and report findings back
to key stakeholders. In addition, Biffa wanted to provide self-service for

Working with Focus Group Europe, a ServiceNow partner, Biffa quickly completed
the integration and deployment of the ServiceNow IT Service Automation
Application Suite. Biffa is now successfully using ServiceNow to automate and
manage critical IT processes and identify potential incidents early before
they escalate. The company has also enabled self-service for its employees and
automated request management, which dramatically improves efficiency within

“We value the look and feel of ServiceNow because it makes it
easy for our employees to use and streamlines the way IT manages requests,”
said Ed Boon, IT service delivery manager, Biffa. “In addition, we now have
the ability to track faults and drill down for root cause analysis allowing
the IT staff to more quickly respond to incidents as they occur. As a result,
we have enhanced the reputation of the IT department as a business leading

Biffa’s future plans include extending its use of ServiceNow to automate
processes across the enterprise including vendor management.

Automation and self-service helps customers improve productivity and deliver
efficiencies across the enterprise,” said Beth White, chief marketing officer,
ServiceNow. “As the enterprise IT cloud company, ServiceNow is leading the
market in enabling businesses to transform their service delivery.”

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.


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