Northeast Utilities Uses Everbridge for Emergencies and Daily Incident Management Communications Business Wire GLENDALE, Calif. -- June 24, 2013 Everbridge, the leading provider of interactive communication and mass notification solutions announced that Northeast Utilities, New England’s largest utility system serving more than 3.6 million electric and natural gas customers in New Hampshire, Massachusetts, and Connecticut, uses the Everbridge system for its emergency and daily incident management communications. Being a utilities company, Northeast Utilities faces many issues during and after major storms. Northeast Utilities uses the Everbridge’s system frequently during outages and major storms, such as Hurricane Irene and Super Storm Sandy. In fact, the Everbridge system enables Northeast Utilities to communicate with employees, even when the cell phone towers are overwhelmed and phone lines are not working. In addition to emergencies, Northeast Utilities utilizes the Everbridge system on a non-emergency basis for white powder incidents and small fires and evacuations, among other incident types. Northeastern Utilities runs very large scale mock exercises with their operating companies using the Everbridge system. Some of the lessons learned from these exercises include preparing boiler plate messages in advance that can address a wide range of incidents as well as creating call lists ahead of time. “One of the nice things about using the Everbridge system on a non-emergency basis is that when an emergency comes, we know the data in the system is accurate and our administrators are comfortable sending notifications,” said Ed Goldberg, Northeast Utilities Business Continuity and Disaster Recovery manager. “That’s clearly a best practice; making it almost routine to get a message from the Everbridge system ensures that recipients are able to manage critical events and perform their duties as required and without delay.” “The Everbridge system is incredibly versatile and useful for organizations that want to maintain a single platform for all of their critical communications,” Imad Mouline, chief strategy officer at Everbridge has said. “By using the Everbridge system for both emergency and non-emergency incidents, organizations are able to improve their communications strategy for both frequently occurring incidents as well as emergency events.” About Everbridge Everbridge provides industry-leading interactive communication and mass notification solutions to organizations in all major industries and government sectors. Everbridge solutions increase connectivity to key audiences, automate communication processes, and integrate social media, data feeds, and recipient feedback into a single communications console. Ultimately, these solutions provide the insight and infrastructure that help clients save lives, manage critical activities and improve the efficiency of daily operations. For more information about Everbridge, please seewww.everbridge.com. Contact: Everbridge Nicole Rowe, 781-373-9827 Nicole.Rowe@everbridge.com
Northeast Utilities Uses Everbridge for Emergencies and Daily Incident Management Communications
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