MAXIMUS Call Center Operations in Vermont Achieve Multiple Recognitions as a Top Customer Support Center

  MAXIMUS Call Center Operations in Vermont Achieve Multiple Recognitions as a
  Top Customer Support Center

Business Wire

BURLINGTON, Vt. -- June 20, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced today that its Vermont Health Connect and Green Mountain Care
Customer Support Center has been recognized as a “Certified Center of
Excellence” by BenchmarkPortal. MAXIMUS also received the added distinction of
being recognized as one of the top 100 small call centers studied by
BenchmarkPortal across North America.

The MAXIMUS customer support center achieved the Center of Excellence
distinction based on best-practice metrics drawn from the world’s largest
database of objective and quantitative performance data collected from
thousands of contact centers. Performance data from the MAXIMUS customer
contact center achieved BenchmarkPortal’s recognition in areas such as
operational efficiency, service-level standards, process management, customer
satisfaction, leadership resources and employee training.

BenchmarkPortal also named the MAXIMUS customer support center in its top 100
small call centers. A small call center is defined as having between 5 and 99
employees, and centers with the highest statistical levels for efficiency and
effectiveness were recognized.

The MAXIMUS customer support center supports the Vermont Health Connect and
Green Mountain Care programs, the state’s health benefits exchange marketplace
and portfolio of public health insurance programs. MAXIMUS customer support
representatives help Vermonter’s navigate the health care marketplace,
understand their health care options, and select a health plan that best fits
their health insurance needs.

“We applaud the Vermont Health Connect and Green Mountain Care Customer
Support Center team for their ongoing dedication to meeting performance-based
metrics for high quality customer service,” commented Bruce Caswell, President
and General Manager of MAXIMUS Health Services. “Our contact center will also
be supporting Vermont’s new Health Benefit Exchange, so this certification
demonstrates our long-standing and continued commitment to helping Vermont
residents understand their coverage options and enroll in a health insurance
plan that best meets their needs.”


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process solutions to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
enforcement programs across the globe. The Company's primary customer base
includes federal, provincial, state, county and municipal governments.
Operating under its founding mission of Helping Government Serve the People^®,
MAXIMUS has approximately 8,800 employees worldwide. For more information,

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry providing benchmarking, certification, training, industry reports and
consulting. The BenchmarkPortal team of professionals has gained international
recognition for its expertise and an innovative approach to best practices for
the contact center industry and hosts the world’s largest database of contact
center metrics. BenchmarkPortal’s mission is to help contact centers reach
peak performance in operational effectiveness and efficiency so that the
centers will realize increased levels of agent and customer loyalty while
containing costs and building enterprise value. For more information on
BenchmarkPortal, please visit


Lisa Miles, 703-251-8637
Blake Travis, 703-251-8398
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