Dell Customer Genworth Lifestyle Protection Wins Celent’s Annual ‘Model Insurer’ Award

  Dell Customer Genworth Lifestyle Protection Wins Celent’s Annual ‘Model
  Insurer’ Award

  *Genworth Lifestyle Protection’s on-line insurance claims solution, built
    in partnership with Dell Services, was recognized for its innovation,
    generating positive customer feedback and delivering business results

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prestigious Celent ‘Model Insurer’ award

Business Wire

PLANO, Texas -- June 19, 2013

Dell Services today announced that its customer, Genworth Financial, a Fortune
500 company specializing in financial security solutions including life and
long term care insurance, wealth management, mortgage insurance, lifestyle
protection insurance and annuities, has been named a “Model Insurer” in
Celent’s Model Insurer 2013: Case Studies of Effective Technology Use in
Insurance report.

The annual “Model Insurer” Awards from leading research and advisory firm,
Celent, recognizes the effective use of technology in insurance. The Lifestyle
Protection Insurance (LPI) division of Genworth Financial was recognized in
the Claims category for the innovative way in which it improved the claims
process with real time, web-based filing, and management.

As Genworth’s technology partner, Dell’s Insurance Services teamhelped build
the Claims solution by providing services around business process analysis,
software development, configuration management, release management, DBA
services, test automation, project management and consulting. Dell also
provides additional BPO services to Genworth outside of claims. The project
covered the development of technology capabilities along with process
reengineering to vastly simplify what has historically been a very protracted,
complex and paper-centric process.

The real-time web service allows Genworth’s policy holders to register their
claims online, track the progress of their claim and submit a variety of
supporting documents to assist with the assessment and continuation of their
claim. The online claims site, which has been launched in a number of
countries and languages, has helped Genworth significantly reduce the claims
transaction and duration times, resulting in twin benefits of financial
upsides and improvement in customer satisfaction.


“This is a landmark program for Genworth, as we believe we are one of the
first in the lifestyle protection space to offer a web-based service that
gives real time feedback to the customer about the progress of their claims.
The Claims Evolution program was designed to provide our customers (policy
holders) with a much enhanced experience during the claims process. As our
trusted partner for many years now, Dell supported us tremendously through our
efforts to offer our customers, current and new, a completely new business
proposition,” said Ronan Hanrahan, CIO of Genworth’s Lifestyle Protection

“Celent is pleased to present this award to Genworth,” said Karen Monks,
Analyst with Celent's Insurance Group. “Among the many excellent nominations
this year, Genworth exemplified the best practices of effectively aligning IT
and business during development, actively soliciting end user feedback, and
automating functions and integrating systems to improve their Lifestyle
Protection Insurance claims process.Genworth’s business results illustrate
the success of the project.”

“For the third time in the last four years, we have the opportunity to
congratulate a Dell Services customer on their recognition by Celent. We are
proud that Genworth’s recognition comes as a result of our work with them.
Genworth has always been known for their customer centricity and the Model
Insurer award validates their strategy of using technology effectively to
dramatically improve customer experience. For Dell Services, this award
recognition provides testimony to our cutting-edge efforts in helping
customers across industries to achieve business outcomes. We look forward to
growing our relationship with Genworth as they continue to invest in
technology and process enhancements to offer solutions to their customers,”
said Sameer Kishore, vice president and general manager, Banking, Financial
Services & Insurance (BFSI), Dell Services.

About Celent Model Insurer Awards

The “Celent Model Insurer 2013: Case Studies of Effective Technology Use in
Insurance” recognizes 17 Insurer technology initiatives as “Model Insurer
Components” and also names the Celent Model Insurer of the Year. These case
studies represent best practices in the use of technology and span key areas
of the product and policyholder lifecycle, including product development,
distribution, underwriting, policy administration, IT management, claims, and
infrastructure. The report also reviews IT best practices and measurable
business results used in evaluating the Model Insurer Components. Members of
Celent's Insurance research services can download the report at
Non-members should contact for more information.

About Genworth Financial

Genworth Financial is a Fortune 500 global financial security company
specializing in life and long term care insurance, wealth management, mortgage
insurance, lifestyle protection insurance and annuities. Genworth Financial
provides financial services to 600 different institutions in over 25 countries
and each of the 6.300 people employed worldwide are dedicated to making a
difference to people’s lives.

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. Dell Services
develops and delivers a comprehensive suite of services and solutions in
applications, business process, consulting, infrastructure and support to help
customers succeed.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in
the marks and names of others.


Dell Services
Corie Pierce, 972-577-3430
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