Air Canada Named 'Best Airline in North America' in Skytrax Global Survey of More than 18 Million Air Travellers

 Air Canada Named 'Best Airline in North America' in Skytrax Global Survey of
                     More than 18 Million Air Travellers

PR Newswire

MONTREAL, June 19, 2013

Fourth consecutive year Air Canada rated Best in North America

MONTREAL, June 19, 2013 /PRNewswire/ - Air Canada has been named Best Airline
in North America by the Skytrax 2013 World Airline Awards announced at the
Paris Air Show. It is the fourth consecutive year Air Canada has been
recognized as a leader in North America and ranked among the best airlines in
the world. The annual poll, which is based on surveys of more than 18 million
global passengers, is viewed as the key benchmarking tool for customer
satisfaction by the global airline industry

"We are delighted that the Skytrax World Airline Awards has recognized Air
Canada as the Best Airline in North America, making this the fourth
consecutive year we have been named a leader in one of the most competitive
markets on the planet. This award places Air Canada among the very best
airlines in the world and confirms our ongoing commitment to excellent
service," said Calin Rovinescu, President and Chief Executive of Air Canada.
"The ongoing transformation of Air Canada is indeed succeeding and our Four
Star services on the ground and onboard are second to none - with such
amenities as our seat back entertainment, Maple Leaf Lounges, concierge
service and Executive First cabin with fully lie-flat suites. The award also
reflects what our 35 million customers each year tell us through their
loyalty: that Air Canada is one of the safest, most comfortable and convenient
airlines to fly. I thank our 27,000 employees around the world for their
pride, professionalism and dedication and who all share in winning this
award."

"We congratulate Air Canada not only in winning this major award, but the fact
they are continuing their success from earlier years to retain this title as
the Best Airline in North America. This award for the Best Airline in North
America is testament not only to the many improvements introduced by Air
Canada during the past year, but to the standard of service being delivered by
Air Canada staff in all customer-facing areas, on the ground and onboard
flights," said Edward Plaisted, Chief Executive Officer of Skytrax.

The Skytrax Survey is operated during a 10-month period, with customers
representing more than 100 nationalities from over 160 countries around the
world participating. The 2013 Awards are based on 18.2 million completed
customer surveys, and include over 200 airlines worldwide. The survey covered
all types of airline, from largest international airlines to small domestic
carriers, with customers ranking quality standards across more than 40 areas
of airline front-line product and service.

About Air Canada

Air Canada is Canada's largest domestic and international airline serving more
than 175 destinations on five continents. Canada's flag carrier is the 15th
largest commercial airline in the world and in 2012 served close to 35 million
customers. Air Canada provides scheduled passenger service directly to59
Canadian cities, 53 destinations in the United States and67 cities in Europe,
the Middle East, Asia, Australia, the Caribbean, Mexico and South America. Air
Canada is a founding member of Star Alliance, the world's most comprehensive
air transportation network serving 1,328 destinations in195 countries. Air
Canada rewards its most loyal customers through its top tier recognition
program, Altitude, that offers frequent flyers a range of priority travel
services, lounge access and upgrades to Executive Class, complementing their
membership in Aeroplan, Canada's premier loyalty program, which provides
numerous ways to earn and redeem Aeroplan Miles with over 150 travel and
retail partners.

Air Canada is the only international network carrier in North America to
receive a Four-Star ranking according to independent U.K. research firm
Skytrax. In 2013, Air Canada was ranked for a fourth consecutive year "Best
Airline in North America" in a worldwide survey of more than 18 million
airline passengers conducted by Skytrax. According to the 2012 Canadian
Business Travel Survey conducted by Ipsos Reid, Air Canada was the preferred
airline for more than 79 percent of frequent business travellers in Canada.
In 2012, readers of Global Traveler magazine voted Air Canada "Best Airline
in North America," the readers of Business Traveler voted Air Canada "Best
North American Airline for International Travel" and "Best In-Flight Services
in North America," and the readers of Premier Traveler voted Air Canada "Best
North American Airline for Business Class Service," "Best North American
Airline for International Travel" and "Best Flight Attendants in North
America." For more information on Air Canada visit aircanada.com, follow
@AirCanada on Twitter and join Air Canada on Facebook.

SOURCE Air Canada

Contact:

IsabelleArthur (Montréal)514 422-5788
PeterFitzpatrick (Toronto)416 263-5576
AngelaMah (Vancouver)604 270-5741

Internet:aircanada.com
 
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