Papa John’s Rated No. 1 among All National Pizza Chains by Prestigious American Customer Satisfaction Index

  Papa John’s Rated No. 1 among All National Pizza Chains by Prestigious
  American Customer Satisfaction Index

 Consumers rate Papa John’s No. 1 in customer satisfaction for the 12^th time
                             in the last 14 years

Business Wire

LOUISVILLE, Ky. -- June 19, 2013

Papa John’s has again earned the top spot in customer satisfaction among
national pizza chains in the 2013 American Customer Satisfaction Index (ACSI)
released today. Papa John’s earned the highest ranking for an unprecedented
12^th time in the past 14 years.

“We have always believed that if you offer a superior-quality pizza delivered
with industry-leading customer service, customers will reward you with their
loyalty,” said John Schnatter, Papa John’s founder, chairman and CEO. “We
thank our customers for their loyalty and will continue to do the best we can
to deliver on our ‘Better Ingredients, Better Pizza’ brand promise each day.”

In addition to the top overall ACSI rating for national pizza chains, Papa
John’s earned the top spot among all limited service restaurants in the
categories of product quality, overall quality and customer expectations

“We set the customer expectation very high at Papa John’s and we thank our
operators for working extremely hard to deliver on those expectations,” said
Schnatter. “After nearly 30 years, we still believe it’s all about
consistently delivering a superior-quality pizza and that is where our focus
will remain.”

About Papa John’s

Headquartered in Louisville, Kentucky, Papa John’s International, Inc.
(NASDAQ: PZZA) is the world’s third largest pizza company. For 11 of the past
13 years, consumers have rated Papa John’s No. 1 in customer satisfaction
among all national pizza chains in the American Customer Satisfaction Index
(ACSI). Papa John’s is the Official Pizza Sponsor of the National Football
League and Super Bowl XLVII. For more information about the company or to
order pizza online, visit Papa John’s at, or visit us on
Facebook at, on Twitter at, or on our blog at

About ACSI

The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and services
available to household consumers in the United States. The ACSI uses data from
interviews with roughly 70,000 customers annually as inputs to an econometric
model for measuring customer satisfaction with more than 230 companies in 48
industries and 10 economic sectors, as well as over 100 services, programs,
and websites of federal government agencies.

ACSI results are released on a monthly basis, with all measures reported using
a scale of 0 to 100. ACSI data have proven to be strongly related to a number
of essential indicators of micro and macroeconomic performance. For example,
firms with higher levels of customer satisfaction tend to have higher earnings
and stock returns relative to competitors. Stock portfolios based on companies
that show strong performance in ACSI deliver excess returns in up markets as
well as down markets. And, at the macro level, customer satisfaction has been
shown to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan’s Ross School of
Business and is produced by ACSI LLC. The ACSI can be found on the Web at


Papa John’s International, Inc.
Darryl Carr, 502-261-4318
Director, Corporate Communications
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