AVG Technologies Launches AVG CloudCare in Australia and New Zealand to Expand SMB Market Opportunity

  AVG Technologies Launches AVG CloudCare in Australia and New Zealand to
  Expand SMB Market Opportunity

Continued international rollout of popular small business management platform
                                for resellers

Business Wire


AVG Technologies N.V. (NYSE: AVG) today announced the continued international
rollout of AVG CloudCare™, a free, cloud-based security and IT management
platform with services that make it simpler and more cost-effective for
resellers to manage and protect their small and medium business (SMB)
customers. The AVG CloudCare platform - with award-winning AVG AntiVirus, AVG
Remote IT, AVG Email Security Services and AVG Content Filtering - is
available immediately to AVG resellers and managed service partners in
Australia and New Zealand.

Key to AVG CloudCare is AVG Remote IT, a free administrative platform enabling
resellers to offer genuine value-add to their customers, while reducing their
own costs. AVG has integrated all the critical elements resellers need to
monitor and troubleshoot their customers’ IT resources via the cloud, into a
single, easy-to-use management platform. Customer systems are kept updated
automatically while any alerts are sent via email in real-time. Consequently,
partners can now serve even the smallest customer more profitably. An iOS®
administrative console App even allows resellers to access AVG CloudCare via
an iPhone® or iPad® – helping them respond to manage their customers’ IT while
on the move.

“We are delighted to expand the international availability of AVG CloudCare
and serve the small business customers in Australia and New Zealand,” said
Mike Foreman, General Manager for SMB for AVG Technologies. “As SMB customers
incorporate more technology – from e-commerce to mobile and social - their
need for IT support and protection also increases.

“Because our leadership team comes from small business and channel roots, we
understand what it takes to serve SMBs. We have worked closely with our
channel partners to make sure AVG CloudCare incorporates everything they asked
for and will continue to encourage their active involvement as the platform
develops,” he added.

IT resellers targeting the small to medium sized business channel face two
business challenges: their customers’ expectations often exceed their
willingness to pay for services; and the technology tools available to them
were originally designed for much larger customers.

Proven Platform
Since its northern hemisphere launch in October 2012, AVG CloudCare has
amassed more than 1,000 reseller partners and is already managing tens of
thousands of small businesses across the United Kingdom, Ireland and North
America, saving them thousands of dollars a year by minimizing on-site support
and adding to customer satisfaction. In a 2012 survey of its resellers, 80
percent of AVG partners indicated they already perceived increased efficiency
with AVG CloudCare.

Pay As You Go
Unlike rival platforms that charge up-front fees based on the number of
estimated users, AVG CloudCare only charges for services that are actually
used by the end customer. In addition, individual services can be activated
and deactivated as needed. AVG CloudCare introduces a new approach to the
pricing of services which enables AVG resellers to maximise their returns by
creating their own retail model and offering their services on a monthly or
annual basis.

Michael Dowling, Channel and Corporate Sales Director at AVG Technologies AU
NZ, noted: “This free administration platform ticks all the boxes for our
resellers – it provides a point of difference, saves them time, lowers their
servicing costs and makes even the smallest customer more profitable. And,
it’s cloud-based – cloud is where everyone is and what everyone is talking

“I’m very confident AVG CloudCare will have rapid pick up in Australia and New
Zealand because it immediately removes the cost of standalone remote log-in
packages, while providing many other services,” Dowling said.

Murray Russell, ITC Consultant at Computer & IT Services, one of the pilot
resellers in the Australian market, confirmed the prospects for AVG’s
proactive management platform: “We needed proven, secure Cloud servicing
capabilities and AVG CloudCare fits the price-sensitive dynamics of our SMB

And in New Zealand, Dennis Jones, Director of CT Business Solutions Ltd and
franchisee of Computer Troubleshooters, Hamilton North, said: “With the AVG
CloudCare service we’re immediately able to use our time more efficiently
because we can see all our customers in a single view, at any time and from
any place.”

Key Benefits
The free AVG CloudCare dashboard gives resellers a number of advantages:

  *Remote, one-click deployment for installs and activations of AVG
    AntiVirus, AVG Content Filtering and AVG Remote IT
  *Remote monitoring and troubleshooting of customer IT resources
  *Easy upgrade or transfer of customers. With a simple tick-in-a-box, older
    versions of AVG and/or a number of other security brands can be removed
    and replaced remotely with the very latest in AVG protection
  *Keyless licensing and easy-to-use preset policies that minimize
    administrative hassles in managing accounts
  *Remote virus vault management - infected files can be deleted, repaired
    and restored at the click of a button
  *Automatic alerts that signal customer needs and opportunities, leading to
    increased sales
  *Customizable reports that showcase AVG channel partners’ added value
  *Offer customers a fully-functional, no obligation 30 day trial before

AVG envisions that AVG CloudCare’s capabilities will grow to include a wide
variety of additional services such as data backup and additional mobile

To find out more and become an AVG CloudCare partner, go to

For logos, screenshots and case study videos, please see the AVG CloudCare
press kit:

About AVG Technologies (NYSE: AVG)

AVG’s mission is to simplify, optimize and secure the Internet experience,
providing peace of mind to a connected world. AVG’s powerful yet easy-to‐use
software and online services put users in control of their Internet
experience. By choosing AVG’s software and services, users become part of a
trusted global community that benefits from inherent network effects, mutual
protection and support. AVG has grown its user base to 150 million active
users as of March 31, 2013 and offers a product portfolio that targets the
consumer and small business markets and includes Internet security, PC
performance optimization, online backup, mobile security, identity protection
and family safety software.


Keep in touch with AVG

  *For breaking news, follow AVG on Twitter at
  *For small business security trends analysis, follow the AVG small business
    blog at small-business.blog.avg.com
  *Join our Facebook community at www.facebook.com/AVGfree
  *Join our LinkedIn community www.linkedin.com/groups?gid=27197


AVG Media Contacts:
United States:
Krause Taylor Associates for AVG Technologies
Betty Taylor, + 1 408-981-7551
United Kingdom:
Paul Shlackman, PR Manager, SMB & Channel
+44 (0)7792 121510
Australia and New Zealand:
Shuna Boyd, +61 (0)2 9418 8100
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