ACI Worldwide Survey: EMV Will Accelerate Adoption of Mobile Technologies, Industry Monitoring Mobile Wallet Adoption

  ACI Worldwide Survey: EMV Will Accelerate Adoption of Mobile Technologies,
  Industry Monitoring Mobile Wallet Adoption

 Survey of Banks, Retailers and Processors Spotlights Industry Views on EMV,
                         Mobile, Fraud and Innovation

Business Wire

NAPLES, Fla. -- June 19, 2013

ACI Worldwide (NASDAQ: ACIW), a leading international provider of payment
systems, today released the results of a new survey of banks, retailers and
payment processors that sheds new light on industry trends related to EMV,
mobile payments and banking, fraud and innovation.

This survey was conducted at the 2013 ACI Americas Exchange conference in
Boston, MA from June 4-6, 2013. Visit for
more information.

EMV Will Drive Mobile Adoption while Reducing Physical Card Use

Among the principal findings, ACI found that those intimately involved in
banking and payments believe that EMV is poised to drive the adoption of
mobile technology. According to the survey, nearly half of all respondents (49
percent) believed the U.S. migration to EMV will result in consumers turning
away from card-based transaction in lieu of mobile payments.

“It was interesting, and frankly a bit surprising, to see data that so
strongly indicates a belief that consumers will move away from physical cards
in lieu of mobile,” said Dan Heimann, consulting manager, ACI Worldwide and
vice-chairman, EMV steering committee, U.S. EMV Migration Forum. “Everything I
have heard during my work with the Forum and in conversations with those in
the industry has led me to believe there will be dual adoption and consumers
will continue to carry their physical cards. Given these findings, I’m more
intrigued than ever to watch the rollout and adoption rates for EMV cards.”

Additionally, as the migration toward EMV continues in the U.S., those
surveyed admitted that there are challenges to rolling out the new payment
systems. When asked what specifically they felt would be the biggest challenge
to EMV implementation, respondents answered as follows:

  *Nearly one in three (32 percent) noted that rolling out hardware updates
    (like POS terminals, ATMs, etc.) would present the largest issue
  *26 percent believed the biggest challenge would be educating and training
    business constituents along with driving consumer awareness and adoption
  *24 percent said they were most concerned about meeting compliance and
    liability shift deadlines

When asked what trend will have the biggest impact on banking and retail over
the next six to 12 months, only 15 percent noted that uniform EMV standards
will catapult adoption and rollout.

“Mobile and contactless payments are important drivers to EMV adoption in the
U.S. and the results of our latest survey certainly affirm what we’ve been
speaking with our customers about over the last few years,” said Heimann. “Due
to the impending deadline for the liability shift, we are seeing
forward-thinking merchants and retailers take this opportunity to ensure that
they have the hardware and infrastructure in place to accept contact EMV
cards, contactless (NFC) EMV cards and EMV mobile payments.”

Industry Monitoring Mobile Wallet Adoption: Who Will Own the Customer?

As mobile banking and payments each continue to grow in popularity and market
penetration, many within the industry are watching closely to see if and when
mobile wallets will begin to gain meaningful consumer adoption.

When asked to identify which banking and payments solution is most likely to
be adopted within the next year, more than 60 percent of survey respondents
selected either mobile banking (35 percent) or mobile payments (27 percent).
Interestingly, however, this focus on mobile did not include mobile wallets.
Despite significant market coverage and awareness of mobile wallets and the
push toward mobile aggregation, just one in 10 respondents of the ACI survey
believed that mobile wallets will become widely adopted over the next two

Additionally, 14 percent believed that EMV cards will be most widely adopted,
while 13 percent selected online and mobile bill pay services.

“So much time and attention have been paid to the rise of the mobile wallet,”
said Matt Ellis, SVP, Online and Mobile, ACI Worldwide. “But our findings show
that banks and retailers alike may not be willing to relinquish control to
third-party providers just yet. Our survey is a clear affirmation that as
mobile continues to evolve, you’re going to see bank and retail brands work
hard to maintain ownership of their mobile channels.”

Mobile also dominated the trends that banking and payment experts believe will
shape the industry over the next six to 12 months. When asked what trend would
have the biggest impact on the banking and retail industries over that time
horizon, respondents answered as follows:

  *19 percent believed it would be the adoption of mobile banking
  *12 percent believed more banks will offer online/mobile bill pay services
  *11 percent believed that industry and regulatory mandates will slow mobile

When asked to identify the biggest obstacle for banks and retailers looking to
implement mobile solutions, those surveyed selected:

  *Fraud (35 percent);
  *Lack of integration with core system software (27 percent);
  *Implementing hardware infrastructure to support mobile (15 percent);
  *Lack of consistent industry standards (13 percent);
  *Lack of market interest (7 percent) and
  *Competition from new entrants (4 percent).

The ACI Worldwide survey also examined key trends and opinions related to
fraud and innovation within the banking and payment industries. To review
these findings and learn more about the survey, visit

About the Survey

The survey of 201 retail, banking and processor professionals was conducted by
ACI Worldwide at the 2013 ACI Exchange Americas Conference in Boston, MA from
June 4-6. ACI Exchange is an annual gathering of ACI customers and partners
focused on innovation in banking and payments.

About ACI Worldwide

ACI Worldwide powers electronic payments and banking for more than 1,750
financial institutions, retailers and processors around the world. ACI
software enables $12 trillion in payments each day, processing transactions
for 14 of the leading retailers globally, and 24 of the world’s 25 largest
banks. Through our integrated suite of software products and hosted services,
we deliver a broad range of solutions for payments processing, card and
merchant management, online banking, mobile, branch and voice banking, fraud
detection, and trade finance. To learn more about ACI and the reasons why our
solutions are trusted globally, please visit You can
also find us on Twitter@ACI_Worldwide.


For ACI Worldwide
Stephen Kennedy, 212-279-3115 ext. 118
Press spacebar to pause and continue. Press esc to stop.