Major Regional Energy Provider Selects inContact To Replace Premise System with Cloud Contact Center Software

  Major Regional Energy Provider Selects inContact To Replace Premise System
                      with Cloud Contact Center Software

Leading cloud portfolio will help ensure a competitive edge with
inbound/outbound, multichannel service approach

PR Newswire

SALT LAKE CITY, June 18, 2013

SALT LAKE CITY, June 18, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a major regional utility will move
from its premise system to the inContact cloud portfolio for inbound and
outbound contact support in a multichannel environment. inContact's
award-winning cloud software combined with a powerful, global
telecommunications infrastructure was a key factor in the company's decision
as they looked to improve operational efficiency and to ensure business
continuity and disaster recovery.

(Logo:http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Paul Jarman, CEO of inContact, commented: "When staying connected to your
customers is mission critical, inContact offers a carrier-grade network with
built-in fault tolerance and a fully redundant network. inContact is the only
vendor to provide connectivity, contact center infrastructure and workforce
optimization in one unified cloud platform, for ease of operation, integration
and support."

The organization made the decision to move to the cloud for enhanced
functionality, flexibility and scalability to continue to service their
customers at a superior level. In addition to replacing legacy premise-based
software, the company will also utilize the inContact Hosted VoIP and cloud
PBX which will replace their current PBX.

Said Jarman, "Today's energy providers face a challenging environment, with
increasing regulatory compliancepressure combined with new competitive
realities. As providing outstanding service becomes more and more strategic
for this new customer, the cloud provides new levels of business agility to
enable their long-term success." 

Additional Information

  oFor more information cloud ACD, Workforce Management and Network
    Connectivity: http://www.incontact.com/call-center-solution-finder
  oGet a customized assessment of contact center operations:
    http://www.incontact.com/assessment
  oFollow @inContact on Twitter: www.twitter.com/inContact
  oBecome a fan of inContact on Facebook: www.facebook.com/inContact

About inContact
inContact (NASDAQ:SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visitwww.inContact.com.

SOURCE inContact

Website: www.inContact.com
Contact: Cheryl Andrus, +1-801-320-3646, Cheryl.andrus@incontact.com, or David
Patterson of Merritt Group, 1-415-247-1666, incontact@merrittgrp.com, or
Steven Pasko of Market Street Partners, +1-415-445-3238,
spasko@marketstreetpartners.com