Interactive Intelligence Annual Global Conference Draws 1,800-Plus Attendees
from 35 Countries
The value of delivering a great customer experience takes center stage
INDIANAPOLIS -- June 18, 2013
Interactive Intelligence Group Inc. (Nasdaq: ININ) had record attendance at
its annual global Interactions 2013 conference, drawing 1,800-plus attendees
from 35 countries.
The company, which provides unified IP business communications software and
services to enterprises and contact centers worldwide, hosted the conference
May 13-16 at its headquarters city of Indianapolis, Indiana, U.S.A.
This year’s conference theme, “Deliver the Experience,” was designed to
provide education about the technologies and best practices that help
organizations deliver an improved service experience to their customers.
“This year’s conference theme really struck a chord with attendees,” said
Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “And it’s no
wonder. Companies are seeing the value and opportunity to differentiate
themselves through the delivery of great customer service. We designed
Interactions 2013 to convey practical, thought-leading information by
providing more than 120 sessions focused on everything from effectively
personalizing customer service and soliciting customer feedback, to developing
a mobile customer service strategy and identifying customer service issues
before they escalate.”
Interactions 2013 featured an inspirational opening keynote from NASA Apollo
13 legends, Jim Lovell and Gene Kranz, along with a service-focused
presentation by Angie’s List founder, Angie Hicks. The conference closed with
a product futures presentation by Dr. Brown.
“Our 12 to 24-month product roadmap includes continued heavy investment in
research and development, exciting cloud-based service enhancements, and
significant improvements in scalability and security,” Dr. Brown said. “Of
course, we’ll continue to focus on providing all the tools and applications
necessary to turn customer service into a competitive weapon.”
Other Interactions 2013 highlights included an expert panel of industry
analysts and consultants who shared their insights into hot topics such as the
cloud, mobile and social media communications.
In addition, the results of an Interactive Intelligence-sponsored customer
service experience survey were unveiled, which revealed some surprising
findings about customer preferences related to agent behavior and the
technology used in a customer service interaction.
Also featured at Interactions 2013 was an Interactive T.V. booth where
Interactive Intelligence customers were interviewed about their communications
technology deployments. Among these were the following:
*Blinds.com shared advice and benefits as a result of deploying the
Interactive Intelligence business process automation application,
Interaction Process Automation^™. Watch the video now.
*FORUM Credit Union discussed its deployment of the Interactive
Intelligence all-in-one IP communications software suite, Customer
Interaction Center^™, highlighting its use of web chat for customer
feedback, remote agent support, and other applications it uses to improve
customer service and performance management. Watch the video now.
*Vox Pro Communications based in Ireland shared details about its migration
from the Interactive Intelligence on-premises solution to the vendor’s
communications-as-a-service (Interactive Intelligence CaaS^℠) solution,
including benefits such as simplified management, increased scalability,
and faster roll-out of new sites and applications. Watch the video now.
Also interviewed were industry experts, including the following:
*COMMfusion President and Principal Analyst, Blair Pleasant, discussed
vendor “dos and don’ts” when providing customer service via social media.
Watch the video now.
*Communication Initiatives President, Elizabeth Herrell, discussed cloud
communications trends, drivers and benefits. Watch the video now.
*IDC Research Analyst for Worldwide Contact Center Services, Melissa
O’Brien, discussed customer experience trends, such as the shift away from
transactional customer service, the role of the chief experience officer,
and multichannel customer service. Watch the video now.
*Limebridge Australia Associate Director, Lyn Trewenack, discussed the
importance of tailoring the customer experience, the role of the chief
customer officer, and the growing power of the consumer. Watch the video
*UniComm Consulting Principal, Don Van Doren, discussed the drivers,
challenges and benefits of business process automation, including new
technologies and best practices for deployment. Watch the video now.
As part of the company’s philanthropic efforts, the nonprofit arm of
Interactive Intelligence Group, Interactive Intelligence Foundation, sponsored
a book drive during the conference that raised more than $5,000, all of which
was donated to inner-city schools around the country.
Next year’s global conference will be held June 2-5, 2014 in Indianapolis,
Indiana. For more information, contact email@example.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company’s unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections and
utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best
Small Companies in America and Software Magazine’s 2012 Top 500 Global
Software and Service Providers. Interactive Intelligence employs more than
1,400 people and is headquartered in Indianapolis, Indiana. The company has
offices throughout North America, Latin America, Europe, Middle East, Africa
and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.
Christine Holley, Senior Director of Market Communications, +1 317-715-8220
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