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LexisNexis Releases InterAction Mobility 1.3 for Mobile CRM

  LexisNexis Releases InterAction Mobility 1.3 for Mobile CRM

Premier Customer Relationship Management and Business Development Tool for the
   Legal and Professional Services Industries Updates Mobile Accessibility

Business Wire

NEW YORK -- June 18, 2013

LexisNexis^® Legal & Professional, a leading provider of content and
technology solutions, announced today the release of LexisNexis InterAction^®
Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market
leading customer relationship management (CRM) tool for law firms. The new
release simplifies the access, creation and editing of contacts and
relationships managed from mobile devices and supports most iOS, Blackberry
and Android devices and browsers.

“The workplace environment isn’t limited to the confines of an office and
today that means customer relationship management often happens while on the
go,” said Rutger van der Wall, vice president and managing director, CRM &
Analytics for LexisNexis. “To that end, professionals need both secure and
mobile accessibility to their firm’s CRM data – no matter where they are or
what device they are using.”

ILTA’s 2012 Technology Survey found that mobile technology was the most
commonly cited trend and would be a “major factor in the legal technology
profession” in the next three to five years. Mobile accessibility benefits law
firms by enabling them to include all customer-facing employees, including
attorneys, to contribute to CRM data. This means making it easier for
attorneys and law firm business development staff alike to access, create or
update contact information while meeting with clients and prospective
customers – or during the white space in-between meetings without interrupting
billable work.

The Mobility 1.3 feature update also includes views of marketing lists and
also working lists which allows users to review all of the different lists
with which an individual contact’s record may be associated. For example, a
user can check to see if a contact has been invited to a given event, if he or
she has been marked to receive this year’s holiday card, or if that person is
included in a particular working group. InterAction product managers have seen
strong demand from customer surveys and product feedback mechanisms for this
particular feature.

Mobility 1.3 also includes several strategic performance initiatives such as
standing up a new hosting location in the Asia-Pacific (APAC) region, which
further demonstrates InterAction’s commitment to that market and also to its
4,000+ registered Mobility users world-wide. Mobility 1.3 marks the fourth
product release for mobile CRM since the solution was rolled out in September
2012.

Customers already registered for Mobility will see the new enhancements
immediately, and existing InterAction^® customers that wish to use the mobile
service can activate their accounts by contacting their InterAction account
manager or by calling InterAction at (866) 803-0602.

About LexisNexis Legal & Professional

LexisNexis^® Legal & Professional (www.lexisnexis.com) is a leading global
provider of content and technology solutions that enable professionals in
legal, corporate, tax, government, academic and non-profit organizations to
make informed decisions and achieve better business outcomes. As a digital
pioneer, the company was the first to bring legal and business information
online with its Lexis^® and Nexis^® services. LexisNexis helps professionals
at law firms and legal departments of all sizes manage the business element of
their practice with innovative software and mobile solutions for customer
relationship management, competitive intelligence gathering and assessment,
time and billing management, matter management, client analysis, legal holds
and more. Through close collaboration with its customers, the company ensures
organizations can leverage its solutions to reduce risk, improve productivity,
increase profitability and grow their business. Part of Reed Elsevier, Inc.,
LexisNexis Legal & Professional serves customers in more than 100 countries
with 10,000 employees worldwide.

Contact:

Media
LexisNexis Legal & Professional
Frank Strong, 919-415-3071
frank.strong@lexisnexis.com
 
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