Ledcor Selects ClickSoftware's Cloud Offering to Enable Growth and Efficiency
in Mobile Workforce
ClickSoftware's cloud-based workforce mobility solutions provide fast
deployment and increased visibility into operations at the telecommunications
BURLINGTON, Massachusetts, June 18, 2013
BURLINGTON, Massachusetts, June 18, 2013 /PRNewswire/ --
Ledcor Technical Services (LTS), part of the Ledcor Group of Companies, has an
aggressive five-year growth plan for its business of building and servicing
communications networks for customers across North America. In order to scale
operations, the company chose ClickSoftware's (NasdaqGS: CKSW) cloud-based
mobile workforce solutions to simplify its field service operations, improve
customer service for the telecom companies it services, and lower operational
costs as it expands.
Ledcor is relying on ClickSoftware, the leading provider of automated mobile
workforce management and optimization solutions for the service industry, to
better optimize work order creation, scheduling and call center dispatching,
and to capture real-time status updates from the field. In addition, the suite
of solutions, deployed through the cloud, strategically integrates Ledcor's
field service operations with its clients-Communications Service Providers
(CSPs) also using ClickSoftware for scheduling and mobility. The
company-to-company integration, enabled by a Click-to-Click connection, will
enable real-time information sharing between Ledcor and the CSPs with which it
"Ledcor chose ClickSoftware's cloud solution due to the quick deployment, and
the ability to realize results immediately. The workforce management solution
delivered through the cloud has helped streamline Ledcor's processes and
provide actionable information for both field workers and managers," said
Shaun Greffard, VP of Operations in Canada for LTS. "We anticipate lower
operational costs due to a reduction in travel times and mileage, less
overtime, and the ability to increase first-time fix rates. This increase in
efficiency will enable LTS to more accurately meet Service Level Agreements
(SLA) for a better customer experience, as well as create a better work
environment for our employees."
ClickSoftware's cloud solutions do not require additional IT programming
resources, allowing LTS to focus resources on the implementation and
integration of technology within core business processes, leading to
operational improvements, reduction in administration, enhanced employee
engagement, and improved focus on its customers.
Ledcor builds and services a myriad communications networks for customers
across North America, including telecommunications installation and repair and
network maintenance work. The company deploys field technicians who service a
41,000-mile fiber optic network and 8,000-mile next-generation cable systems,
including an undersea cable connecting Alaska to the contiguous United States.
As the company expands and rises to exceed SLA, it needed to replace the
practice of manually coordinating field service operations.
"ClickSoftware, with deep expertise in the telecommunications industry, is
able to help Ledcor meet the demands of a growing customer base by empowering
the company to do more while also lowering operational costs," said Udi
Keidar, VP Cloud Services, ClickSoftware. "The cloud-based solutions are
elastic, and provide companies in competitive industries cost-effective tools
to better understand and manage their operations in order to more effectively
execute on aggressive growth and productivity goals."
Initially, Ledcor will deploy ClickSoftware solutions in Western Canada with
an eventual rollout across Eastern Canada and U.S. operations to help optimize
thousands of field technicians.
Watch thevideo to learn more about how Ledcor deployed ClickSoftware's
solutions within a month and experienced immediate results in productivity,
accuracy and other business processes.
About Ledcor Group of Companies
The Ledcor Group of Companies is an employee-owned corporation with
headquarters in Vancouver, British Columbia and a major presence in many key
markets in both Canada and the U.S. Founded in 1947, with employment of over
8,000 people, the company expanded steadily and today has capabilities in a
variety of areas including commercial construction, industrial construction,
contract mining, road building and highway maintenance, pipeline construction
and maintenance, property development, environmental solutions, technical
services for the telecommunications and energy sectors, and resources and
transportation including tugs, barges, and airlines.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Safe Harbor Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Ledcor Technical
Services and its customers from using ClickSoftware's cloud solutions. Such
"forward-looking statements" involve known and unknown risks, uncertainties
and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F
for the year ended December 31, 2012 and in subsequent filings with the
Securities and Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.
ClickSoftware Company Contact:
+1(781)272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd
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