Land O’Lakes Recognized by CIO Magazine As One of The CIO 100 Award Winners

  Land O’Lakes Recognized by CIO Magazine As One of The CIO 100 Award Winners

          Land O’Lakes Transforms Service Delivery Using ServiceNow

Business Wire

ARDEN HILLS, Minn. & SAN DIEGO -- June 17, 2013

Land O’Lakes and ServiceNow® (NYSE: NOW), the enterprise IT cloud company,
today announced that Land O’Lakes received a 2013 CIO 100 Award for its use of
ServiceNow software-as-a-service to improve the IT service delivery experience
for its internal and external customers. The 26^th annual CIO 100 award
program recognizes organizations around the world that exemplify the highest
level of operational and strategic excellence in IT.

Land O’Lakes is being honored for its innovative use of ServiceNow to automate
and globalize IT processes. The company created a single system of record for
enterprise IT to provide business-critical insights across the entire
infrastructure and application ecosystem. Land O’Lakes supports more than
1,000 applications with approximately 250 applications outsourced to offshore
partners for support. This dynamic makes it critical that Land O’Lakes have
one view for managing all systems. The project allowed Land O’Lakes to track
service performance by business and application type. As a result, the company
reported its failure rate dropped by 90 percent and its resolution time went
from three hours to 20 minutes.

“Large IT organizations typically run their multi-million dollar systems on
spreadsheets, home grown tools and legacy point solutions. As a result, the
CIO has limited visibility into the overall service being managed,” said Beth
White, chief marketing officer, ServiceNow. “ServiceNow helps enterprise IT
evolve from being reactive to proactive by automating the delivery of services
through common defined processes. We congratulate Land O’Lakes for winning a
CIO 100 Award. Their use of ServiceNow exemplifies how IT can drive innovation
to deliver best-in-class service experience for internal and external

“For 26 years now, the CIO 100 awards have honored the innovative use of
technology to deliver genuine business value,” said Maryfran Johnson, Editor
in Chief of CIO magazine and events. “Our 2013 winners are an outstanding
example of the transformative power of IT to drive everything from revenue
growth to competitive advantage.”

The recipients of this year’s CIO 100 award were selected through a three-step
process: First, companies filled out an online application detailing their
innovative IT and business initiatives. Next, a team of judges reviewed the
applications in depth, looking for unique practices and substantial results.
Finally, CIO editors reviewed the judges’ recommendations and voted on the
final 100. Executives from the winning companies will be recognized at the CIO
100 Symposium & Awards Ceremony to be held Tuesday, Aug. 13, 2013 at The
Broadmoor in Colorado Springs, Colo.

Complete coverage of the 2013 CIO 100 awards will be online at on
August 1, 2013 and in the August issue of CIO Magazine.

About Land O’Lakes

Land O’Lakes, Inc. ( is a national, farmer and
member-owned food and agricultural cooperative with annual sales of more than
$14 billion. The nation’s second-largest cooperative and number 194 on the
Fortune 500, Land O'Lakes does business in all 50 states and more than 60
countries. It is a leading marketer of a full line of dairy-based consumer,
foodservice and food ingredient products across the United States; serves its
international customers with a variety of food and animal feed ingredients;
and provides farmers and ranchers with an extensive line of agricultural
supplies (feed, seed, and crop protection products and services) under the
operations of Winfield Solutions and Purina Animal Nutrition. Land O’Lakes
also provides agricultural assistance and technical training in more than 25
developing nations.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.


Media Contacts:
Liza S. Goldberg, 408-501-8553
Land O’Lakes
Rebecca Lentz, 651-375-5949
Investor Contact:
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