MAXIMUS to Operate Maryland’s Health Benefit Exchange Services and Command Center Operations

  MAXIMUS to Operate Maryland’s Health Benefit Exchange Services and Command
  Center Operations

Business Wire

RESTON, Va. -- June 14, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced that it has signed a new contract with the Maryland Health Benefit
Exchange (MHBE) to operate the Consolidated Service Center, which includes
call center, fulfillment and command center services. The five-year base
contract is valued at approximately $36 million, started on June 3, 2013, and
runs through December 31, 2017.

Under the contract, MAXIMUS will operate the Consolidated Service Center for
the MHBE for both the individual and SHOP marketplace for the Maryland Health
Connection. The MHBE is a health insurance marketplace where Maryland
consumers and small businesses have the opportunity to explore health
insurance plans, compare rates, and determine their eligibility for tax
credits, cost sharing reductions and public assistance programs, such as
Medicaid and the Maryland Children’s Health Program (MCHP). MAXIMUS will serve
as the primary customer service center to all Maryland residents who use
Maryland Health Connection to select their health coverage options, as well as
for other state agencies and Navigators.

“The goal of the Maryland Health Benefit Exchange is to make health insurance
affordable and accessible for all Maryland residents, including the
approximately 800,000 individuals who are currently uninsured,” said Rebecca
Pearce, Executive Director of the Maryland Health Benefit Exchange. “The
customer service center is a critical component of the consumer experience. We
are confident in selecting MAXIMUS as our partner and their ability to deliver
service that is knowledgeable, friendly and truly helpful for consumers.”

“MAXIMUS has proven experience in providing customer contact operations to
nearly 25 million state Medicaid and CHIP beneficiaries across the country.
The services we will provide for the MHBE are similar to those we currently
offer as the enrollment broker for Maryland’s Medicaid program. We look
forward to assisting even more Marylanders to understand their health
insurance options and choose the health plan that best meets their needs,”
commented Richard A. Montoni, Chief Executive Officer of MAXIMUS. “This latest
contract award is part of our growing portfolio of work related to the
Affordable Care Act, which includes our selection as the vendor of choice to
support state health insurance marketplaces in Minnesota, New York,
Connecticut, Vermont and Hawaii.”

MAXIMUS brings unrivaled experience in helping states administer and operate
large-scale government health benefits programs. The Company helps 19 states
and the District of Columbia operate their Medicaid programs. Having managed
large-scale program operations on behalf of states, MAXIMUS offers Maryland
both a deep understanding of the state’s population and the capacity and
scalability to support the state’s long-term efforts in helping individuals
and families secure affordable health insurance through the MHBE.


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit


Aris Lazdins, 703-390-1530
Lisa Miles, 703-251-8637
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