Red Hat Customer Portal Named One of the “Ten Best Web Support Sites”

  Red Hat Customer Portal Named One of the “Ten Best Web Support Sites”

Association of Support Professionals honors Red Hat for third consecutive year

Red Hat Summit 2013

Business Wire

RALEIGH, N.C. & BOSTON -- June 13, 2013

Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source
solutions, today announced that the Red Hat Customer Portal has - for the
third consecutive year - been recognized by the Association of Support
Professionals (ASP) as one of the industry’s “Ten Best Web Support Sites” for
2013. Red Hat was honored in the Open Division along with technology industry
leaders Cisco Systems, Intel, Nokia Corporation, PTC, Inc., EMC, and
CheckPoint.

ASP is an international membership organization for customer support managers
and professionals, and its “Ten Best Web Support Sites” competition is a
prestigious awards program that showcases excellence in online service and
support. Selected by a panel of judges with expertise in web support design
and implementation, winners were evaluated through a scoring system based on
25 separate performance criteria. Key criteria included overall usability,
design and navigation, knowledge base and search implementation, interactive
features, and customer experience.

Originally launched in 2010, the Red Hat Customer Portal is the digital
platform that delivers enterprise product knowledge, subscription resources,
and technical expertise that can only come from Red Hat. The Red Hat Customer
Portal connects subscribers to recommended resources for planning, deploying,
and maintaining their Red Hat enterprise products.

Red Hat’s win this year validates the Customer Portal’s mission of earning
subscriber loyalty by delivering optimal customer experience and value beyond
traditional support. Red Hat continues to build upon that mission by focusing
on improving ease of use on the portal and concentrating on improvements that
make it as easy as possible for customers to find the knowledge, tools, and
resources they need to be most successful with their Red Hat enterprise
products. As open hybrid cloud adoption accelerates, Red Hat is working harder
than ever to meet subscribers’ needs on the Red Hat Customer Portal. By
creating an improved and more efficient customer experience, Red Hat is
working to advance its commitment to supporting customer success.

Supporting Quotes

Al Hahn, executive director, Association of Support Professionals

“More than 35 sites were reviewed to determine the ten best sites this year.
For Red Hat to be recognized this year as well as the previous two years,
speaks to the ongoing commitment Red Hat is making to deliver a superior
customer experience with an innovative and dynamic customer portal.
Congratulations to Red Hat for being named to ASP's 'Ten Best Web Support
Sites' list.”

Marco Bill-Peter, vice president, Global Support Services, Red Hat

“It's an honor to be recognized by ASP as one of the 'Ten Best Web Support
Sites' for a third consecutive year. At Red Hat, we work tirelessly to provide
an exceptional customer experience and take pride in working with our
customers and organizations like ASP to implement their feedback. This has
helped us to maintain and develop a Customer Portal well-equipped to meet
subscribers' needs and help them succeed with Red Hat solutions.”

Additional Resources

  *Visit the Red Hat Customer Portal
  *Learn more about Red Hat Global Support Services
  *Connect with Red Hat Support on Facebook, Twitter and Google+
  *Learn more about ASP awards
  *More about Red Hat Summit
  *Follow updates from Red Hat Summit on Twitter at @RedHatSummit or
    #RHSummit
  *Engage with Red Hat Summit on Facebook

Connect with Red Hat

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About Red Hat, Inc.

Red Hat is the world’s leading provider of open source software solutions,
taking a community-powered approach to reliable and high-performing cloud,
Linux, middleware, storage and virtualization technologies. Red Hat also
offers award-winning support, training, and consulting services. As the
connective hub in a global network of enterprises, partners, and open source
communities, Red Hat helps create relevant, innovative technologies that
liberate resources for growth and prepare customers for the future of IT.
Learn more at http://www.redhat.com.

Forward-Looking Statements

Certain statements contained in this press release may constitute
"forward-looking statements" within the meaning of the Private Securities
Litigation Reform Act of 1995. Forward-looking statements provide current
expectations of future events based on certain assumptions and include any
statement that does not directly relate to any historical or current fact.
Actual results may differ materially from those indicated by such
forward-looking statements as a result of various important factors,
including: risks related to delays or reductions in information technology
spending; the effects of industry consolidation; the ability of the Company to
compete effectively; the integration of acquisitions and the ability to market
successfully acquired technologies and products; uncertainty and adverse
results in litigation and related settlements; the inability to adequately
protect Company intellectual property and the potential for infringement or
breach of license claims of or relating to third party intellectual property;
the ability to deliver and stimulate demand for new products and technological
innovations on a timely basis; risks related to data and information security
vulnerabilities; ineffective management of, and control over, the Company's
growth and international operations; fluctuations in exchange rates; and
changes in and a dependence on key personnel, as well as other factors
contained in our most recent Annual Report on Form 10-K (copies of which may
be accessed through the Securities and Exchange Commission's website at
http://www.sec.gov), including those found therein under the captions "Risk
Factors" and "Management's Discussion and Analysis of Financial Condition and
Results of Operations." In addition to these factors, actual future
performance, outcomes, and results may differ materially because of more
general factors including (without limitation) general industry and market
conditions and growth rates, economic and political conditions, governmental
and public policy changes and the impact of natural disasters such as
earthquakes and floods. The forward-looking statements included in this press
release represent the Company's views as of the date of this press release and
these views could change. However, while the Company may elect to update these
forward-looking statements at some point in the future, the Company
specifically disclaims any obligation to do so. These forward-looking
statements should not be relied upon as representing the Company's views as of
any date subsequent to the date of this press release.

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Contact:

Red Hat, Inc.
Emily Stancil, 919-301-3010
estancil@redhat.com
 
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