MAXIMUS to Operate the Customer Service Contact Center and Support Service for the Hawai’i Health Connector

  MAXIMUS to Operate the Customer Service Contact Center and Support Service
  for the Hawai’i Health Connector

Business Wire

RESTON, Va. -- June 13, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced that it has been awarded a multi-year contract for the development,
implementation, and management of the Hawai’i Health Connector’s Customer
Service Contact Center and Support Service. The contract, which starts on June
16, 2013, has a three-year base period and two one-year option periods. If the
client chooses to exercise these option periods, the total contract value is
approximately $12 million.

Under the contract, MAXIMUS will establish and run the Customer Service
Contact Center for the Hawai’i Health Connector (the Connector). The Connector
is an online health insurance marketplace created to help individuals and
small businesses take advantage of the health insurance choices available to
them through a “one-stop” shopping experience. The customer service contact
center will receive inquiries from consumers through multiple communication
channels, including telephone assistance, e-mail, postal mail, web chat and
fax. The contact center will be based in Oahu and will operate from 8 a.m. to
8 p.m. HST, seven days a week, starting in mid-September.

"At the Connector, we remain committed to our goal of providing customer
service that is ‘of Hawai’i; for Hawai’i.’ As with all of our procurements, we
used a very intensive selection processfor the Connector's Contact Center,"
said Kevin Hause, Hawai’i Health Connector's Chief Operating Officer. "We are
confident that choosing MAXIMUS as a partner will help us deliver exceptional
customer service to all of our state's residents."

“MAXIMUS is proud to have been selected to support the State of Hawai’i with
this important program. We bring our proven experience in providing customer
contact operations to nearly 25 million state Medicaid beneficiaries across
the country as we help the residents of Hawai’i understand their health
insurance options,” commented Richard A. Montoni, Chief Executive Officer of
MAXIMUS. “This latest contract award further expands our portfolio of projects
related to the Affordable Care Act. We have also been selected as the vendor
of choice to support health insurance marketplaces in Minnesota, New York,
Vermont and Connecticut.”

MAXIMUS brings unrivaled experience in helping states administer and operate
large-scale government health benefits programs. The Company operates Medicaid
programs in 19 states and the District of Columbia. Having managed a variety
of public health insurance program operations on behalf of states, MAXIMUS
offers Hawai’i both a deep understanding of the state’s population needs and
the capacity and scalability to support the state’s long-term efforts in
helping individuals and families secure affordable health insurance through
the Connector.


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit


Aris Lazdins, 703-390-1530
Lisa Miles, 703-251-8637
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