Infosys Wins Global Telecoms Business Innovation Award with BT

PR Newswire/Les Echos/ 
Infosys Wins Global Telecoms Business Innovation Award with BT 
LONDON, June 13, 2013: BT's Seamless Desktop program, powered by the Infosys
customer service experience product AssistEdge, has been awarded the prestigious
Global Telecoms Business Innovation Award for 2013 in the Consumer Service
Innovation category. 
News Highlights: 
 * Award presented for Seamless Desktop, a transformational customer service 
experience program deployed by Infosys for Openreach, a BT Group company
 * Judges cited extraordinary instance of collaboration and innovation coming 
together to deliver a superior customer service
 * The Infosys AssistEdge customer service experience product is at the core of 
delivering a role-based unified view of multiple systems for more than 2,500 
advisors at Openreach
 * This  product, launched in January 2013, transforms contact centers to 
deliver an integrated and seamless cross-channel experience to its customers 
Specific benefits experienced by Openreach: 
 * Reduced call handling time by up to 20 percent
 * Reduced approximate case handling time to just 30 seconds from 2.5 minutes
 * Resulted in return on investment within six months
 * Improved information management of customer service operations and metrics
Phil Townsend, CIO Openreach, Service Management:
"Providing a first-class customer experience is vital to Openreach. AssistEdge
simplified how the service agents navigate multiple systems by creating an
intuitive and unified interface when handling customer calls. Infosys focused on
collaboration and continuous innovation, which ensured the solution exceeded our
expectations and was implemented in a rapid timeframe." 
Sanjeev Arya, Associate Vice President, Communications, Media & Entertainment,
"Agility and speed are extremely important in today's highly competitive market.
The AssistEdge product is core to Openreach's transformational initiative to
improve customer service. The product helps operators quickly realize
significant improvements in customer service and agent productivity, and is
enabling our clients to experience meaningful business impact." 
Alan Burkitt-Gray, Editor of Global Telecoms Business:
"This is the seventh time we've run our Innovation Awards and each year we've
seen that the industry is working harder and harder to deliver exciting and
innovative services to its customers worldwide. Congratulations to Infosys and
BT. The industry is seeing a wave of innovation which is making a huge
difference, to the companies working in the industry and to all of us in
business and as consumers. They are making such a difference to the world. We
want to celebrate what they are doing." 
The Global Telecoms Business Awards, now in their seventh year, acknowledge
innovation and excellence across the worldwide telecommunications industry. 
Additional resources 
 * More information on Infosys AssistEdge, click here
 * Infosys AssistEdge drives contact center efficiencies at Openreach, watch  
this video
 * More information on Infosys communication services offerings, click here
 * Future of customer service experience blog
 * Future of customer service video
About Infosys
Infosys is a global leader in business consulting and technology solutions. As a
proven partner focused on building tomorrow's enterprise, Infosys enables
clients in more than 30 countries to outperform the competition and stay ahead
of the innovation curve. Ranked in the top tier of Forbes' 100 most innovative
companies, Infosys  - with $7 billion in annual revenues and 150,000+ employees
- provides enterprises with strategic insights on what lies ahead. We help
enterprises transform and thrive in a changing world through strategic
consulting, operational leadership, and the co-creation of breakthrough
solutions, including those in mobility, sustainability, big data, and cloud
computing. Visit to see how Infosys (NYSE: INFY) is Building
Tomorrow's Enterprise(r) today.
Safe Harbor
Certain statements in this release concerning our future growth prospects are
forward-looking statements, which involve a number of risks and uncertainties
that could cause actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to these
statements include, but are not limited to, risks and uncertainties regarding
fluctuations in earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those factors which
may affect our cost advantage, wage increases in India, our ability to attract
and retain highly skilled professionals, time and cost overruns on fixed-price,
fixed-time frame contracts, client concentration, restrictions on immigration,
industry segment concentration, our ability to manage our international
operations, reduced demand for technology in our key focus areas, disruptions in
telecommunication networks or system failures, our ability to successfully
complete and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys has made
strategic investments, withdrawal or expiration of governmental fiscal
incentives, political instability and regional conflicts, legal restrictions on
raising capital or acquiring companies outside India, and unauthorized use of
our intellectual property and general economic conditions affecting our
industry. Additional risks that could affect our future operating results are
more fully described in our United States Securities and Exchange Commission
filings including our Annual Report on Form 20-F for the fiscal year ended March
31, 2013 and on Form 6-K for the quarter ended June 30, 2012, September 30, 2012
and December 31, 2012.These filings are available at Infosys may,
from time to time, make additional written and oral forward-looking statements,
including statements contained in the company's filings with the Securities and
Exchange Commission and our reports to shareholders. The company does not
undertake to update any forward-looking statements that may be made from time to
time by or on behalf of the company.
For Further information please contact: 
Asia Pacific                          EMEA
Abhijith Karthikeya D                 Paul de Lara 
Infosys, India                        Infosys, UK
Phone: +91 80 41563373                Phone: +44 2075162748 
The Americas 
Danielle D'Angelo 
Infosys, US
Phone: +1 925 719 7602 
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-0- Jun/13/2013 07:58 GMT
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