8x8 Showcases Industry’s Only Integrated Cloud-Based Call Center and Hosted PBX Solution at 14th Annual Call Center Week

  8x8 Showcases Industry’s Only Integrated Cloud-Based Call Center and Hosted
  PBX Solution at 14th Annual Call Center Week

14th Annual Call Center Week Expo

Business Wire

SAN JOSE, Calif. -- June 12, 2013

8x8, Inc. (NASDAQ: EGHT), provider of innovative cloud communications and
computing solutions, announced it will be demonstrating its cloud-based call
center, hosted PBX and unified communications services today and tomorrow at
the 14th Annual Call Center Week Expo, Booth #620, at Caesars Palace in Las

Attendees at the largest, most comprehensive call center event in the world
will have an opportunity to see live demonstrations of 8x8 Virtual Contact
Center, a SaaS call center application available as a standalone offering or
as an integrated component of the 8x8 Virtual Office business phone service.
Customers subscribing to 8x8 Virtual Contact Center can be provisioned using
their own standalone telephony from any carrier or they can subscribe to 8x8's
hosted VoIP phone service, eliminating the need to bridge together two PSTN
legs. This results in higher call quality, reduced latency and reduced cost
due to the fact there is only one PSTN leg per call.

Later this year, 8x8 will introduce a more deeply integrated call
center/telephony solution, available to existing customers at no additional
charge, which will include a common dialing plan that will enable Virtual
Contact Center agents to call Virtual Office users by their extension number
(and vice versa). Agents and users will also be able to see presence across
both platforms and the entire system will be provisioned automatically from a
single interface, reducing time to deployment and virtually eliminating human

“Virtual call centers can help SMBs avoid the often daunting costs associated
with on-premises, hardware-based call centers—such as the space required to
host a physical presence, phone lines and PBX hardware—which until recently
was the way that most call centers were run,” said 8x8 Senior Product Manager
Rob Townsend. “The new, virtual call centers are run by hostedVoIP
providersthat give you the telecommunications capabilities you need to run
your own call center. Your sales or support agents can be located on-premises
or even work out of their homes, but to your customers, it will seem as if
everyone’s onsite at the same place—even if the agents are scattered across
the country.”

Recently, when tasked with the challenge of quickly deploying a call center
for the Environmental Protection Agency's (EPA)Office of Ground Water and
Drinking WaterSafe Drinking Water Hotline, call center expert Heather
Donnelly knew immediately that a cloud based solution was the only way to go.

"Premises-based call centers fail to meet delivery dates and budget
requirements about 55 percent of the time," said Donnelly. "They're also
expensive to customize and maintain.”

"8x8 really saved the day for us," continued Donnelly. "Setting up a
consumer-oriented national hotline for a federal agency in less than eight
weeks is almost unheard of. But everyone at 8x8 was calm, professional and
confident that we'd get all the necessary arrangements done in time. I was
really impressed."

Ideal for small to mid-sized call center organizations or call center
departments within larger enterprises, Virtual Contact Center offers rapid
start-up and provisioning (hours or days versus weeks or months), ease of use
(set-up and management by call center administration, not IT) and a patented
Advanced Virtual Tenant Architecture (AVTA) designed to deliver
industry-leading reliability.

For additional information, visit 8x8 at Booth #620 or go to

About 8x8, Inc.

8x8, Inc. (Nasdaq: EGHT) empowers business conversations for more than 30,000
small and medium-sized businesses with cloud communications services that
include hosted PBX telephony, unified communications, call center software and
video conferencing solutions. The company has been delivering business
communications services since 2004 and has garnered a reputation for technical
excellence and outstanding reliability. In 2012, 8x8 was named a market
“leader” in Gartner’s Magic Quadrant for Unified Communications as a Service
(UCaaS) in North America and was recognized as the No. 1 Provider of Hosted IP
Telephony by Frost & Sullivan and Synergy Research Group. For additional
information, visitwww.8x8.com, or connect with 8x8 on Google+, Facebook,
LinkedIn and Twitter.


8x8, Inc.
Joan Citelli, 408-654-0970
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