FirstEnergy Utilities Prepare for Summer Storms

               FirstEnergy Utilities Prepare for Summer Storms

Company Offers Tips for Customers If Severe Weather Causes Power Outages

PR Newswire

AKRON, Ohio, June 12, 2013

AKRON, Ohio, June 12, 2013 /PRNewswire/ -- FirstEnergy (NYSE: FE) is preparing
for the possible impact of summer storms predicted to hit parts of its
utilities' service territory later today and continuing through Thursday.
Current forecasts anticipate the most severe weather could occur in Ohio,
western Pennsylvania, West Virginia and Maryland.

As a result of the weather forecasts, which include the possibility of
damaging winds, FirstEnergy has implemented its storm preparation process.
Company-wide conference calls have been held, which include reviewing line,
hazard, dispatch and forestry crew staffing needs, and forestry and electrical
contractors have been notified they could be required to assist with storm
restoration efforts over the next several days. In addition, FirstEnergy has
been in contact with utility mutual assistance groups to determine if outside
utility crews would be available to assist, if needed.

FirstEnergy customer call centers will be fully staffed. Customers who are
without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report
their outage or click the "Report Outage" link on via

For updated information on the company's storm preparation efforts, current
outages, FirstEnergy's storm restoration process and tips for staying safe,
customers are urged to visit the 24/7 Power Center at The operating companies also will provide
updates via Twitter:

  oToledo Edison: @ToledoEdison
  oThe Illuminating Company: @IlluminatingCo
  oOhio Edison: @OhioEdison
  oMon Power: @MonPowerWV
  oJCP&L: @JCP_L
  oPenn Power: @Penn_Power
  oPenelec: @Penelec
  oMet-ED: @Met_Ed
  oPotomac Edison: @PotomacEdison
  oWest Penn Power: @W_Penn_Power

FirstEnergy's new texting and alert services and continued enhancements to its
website and outage maps have made it easier for customers to report outages
and obtain restoration information.

Customers can subscribe to receive alert notifications via email or text
message that contain information about bills, weather conditions that may
impact electrical service, or updates on reported outages. Customers also can
use text messaging to report outages, request updates on restoration efforts,
and make other inquiries about their electric accounts.

Customers can sign up for text messaging by texting REG to 544487 (LIGHTS).
Additional sign-up instructions, a guide to texting codes and terms and
conditions, can be found online at

The alert and text message services are provided free of charge to FirstEnergy
customers; however, mobile carriers may charge customers to send and receive
text messages or utilize data services. Customers should contact their
carrier for more details about message and data rates.

The alert and text messaging services are the latest additions to the suite of
mobile technology recently introduced for customers. Earlier this year, the
company launched smartphone apps for Apple^® iPhone^® and Android™ devices,
and a mobile website that is accessible by using a smartphone to visit Customers can also view power outages on
FirstEnergy's mobile-accessible 24/7 Power Center outage maps or receive
information, view photos and watch video on the company's social media

Outage Preparation Tips

Customers can take the following steps to prepare for the possibility of
outages caused by summer storms:

  oKeep a flashlight and extra batteries handy. Use care when burning
    candles; open flames are a fire hazard.
  oIf you have a water well and pump, keep an emergency supply of bottled
    water and/or fill your bathtub with fresh water.
  oStock an emergency supply of convenience foods that do not require
  oKeep a battery-powered radio with extra batteries on hand. Tune to a
    local station for current storm information.
  oHave a hard-wired telephone or a charged cell phone handy in the event you
    need to report your electricity is out. Mobile phones can be charged in
    your vehicle using a car charger when the power is out. If you have a
    smart phone, this will ensure you have access to online information

Downed Wires

  oCustomers should immediately report downed wires to their local utility or
    local police or fire department. Customers should never go near a downed
    power line, even if they think it's no longer carrying electricity.
  oDon't try to remove trees or tree limbs from power lines. Wait for
    utility crews to arrive.

Customer Generators

  oEmergency power generators offer an option for customers needing or
    wanting uninterrupted service. However, to ensure the safety of the
    home's occupants as well as that of utility company employees who may be
    working on power lines in the area, the proper generator should be
    selected and installed by a qualified electrician. When operating a
    generator, the power coming into the home should always be disconnected.
    Otherwise, power from the generator could be sent back onto the utility
    lines, creating a hazardous situation for utility workers.

FirstEnergy is a diversified energy company dedicated to safety, reliability
and operational excellence. Its 10 electric distribution companies form one
of the nation's largest investor-owned electric systems, serving customers in
Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. Follow
FirstEnergy on Twitter @FirstEnergyCorp.

"Apple®" and "iPhone®" are registered trademarks of Apple Inc.

SOURCE FirstEnergy Corp.

Contact: Mark Durbin, (330) 761-4365
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