Cox Communications to Enhance Operational Efficiencies and Customer Experience with New BSS Solution from NetCracker

  Cox Communications to Enhance Operational Efficiencies and Customer
  Experience with New BSS Solution from NetCracker

The Cable Show 2013

Business Wire

WALTHAM, Mass. -- June 12, 2013

NetCracker Technology announced today that Cox Communications has selected
NetCracker to provide a multi-year managed services business support system
(BSS) solution that will enhance the lead-to-cash process for Cox Business,
the company’s line of service offerings designed for business customers. Known
for delivering an exceptional customer experience, Cox will further enhance
service delivery with NetCracker’s new solution.

Cox Communications is one of the United States’ leading broadband
communications and entertainment companies, offering advanced facilities-based
voice, video, and data solutions over its own nationwide IP network. Serving
over 300,000 commercial customers in the small business, healthcare, education
and government industries, Cox Business represents the fastest growing segment
of Cox Communications.

Cox Business will use NetCracker’s TOMS (Telecom Operations & Management
Solutions) version 9.0 including:

  *Sales Force Automation: for improved sales efficiency and engagement
  *Customer and Service Order Management: to automate order management
    processes, as well as increase fulfillment efficiency and capacity
  *Customer, Product and Service Information Management: for a flexible,
    national product catalog and a robust customer relationship information
  *Resource Inventory: for address management and to help reduce overall
    fulfillment costs

The above TOMS capabilities will be integrated into NetCracker’s ICOMS billing
solution already in use by Cox, as well as many other business and operational
support systems to create a true end-to-end BSS platform capable of meeting
the specific needs of Cox Business.

“It’s important we evolve to meet our customer’s demands, and this new
solution is another example of how we will further improve our service,” said
Mark Bowser, Cox Communications chief financial officer. “This solution will
enable Cox Business to achieve greater efficiencies as we remain on track to
reach $2 billion in revenue by 2016.”

“Our decision to select NetCracker was based on their industry-leading
technology,” said Kevin Hart, Cox Communications chief technology officer.
“NetCracker’s solution is built on a unified platform that will simplify our
systems architecture and provide our business operations with the flexibility
needed to compete in the commercial market today. We are leveraging the Cable
Information Architecture (CIA) that we developed with CableLabs and other MSOs
to optimize our ability to enable the business.”

“Business services have emerged as an important and strategic market for
MSOs,” said Andrew Feinberg, NetCracker’s President and CEO. “Deploying
NetCracker’s BSS in a hosted environment will provide Cox Business with the
next-generation infrastructure they need to rapidly capitalize on the large
growth potential that business services present.”

About NetCracker Technology

NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner
for communications service providers and cable operators offering
comprehensive, end-to-end solutions and delivery capabilities to optimize
their enterprise. With its global reach, leading-edge technology, and unbroken
track record of successful implementations, NetCracker helps eliminate
operational and business silos and delivers real-time experience in an
on-demand world. For more information, please visit

NetCracker is a registered trademark of NetCracker Technology Corp. All other
company or product names mentioned in this press release may be trademarks or
registered trademarks of the respective companies with which they are

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies
that benefit businesses and people around the world. By providing a
combination of products and solutions that cross utilize the company’s
experience and global resources, NEC’s advanced technologies meet the complex
and ever-changing needs of its customers. NEC brings more than 100 years of
expertise in technological innovation to empower people, businesses and
society. For more information, visit NEC at

NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other
product or service marks mentioned herein are the trademarks of their
respective owners. ©2013 NEC Corporation.

About Cox Business

Cox Business provides voice, data and video services for more than 300,000
small and regional businesses, including healthcare providers, K-12 and higher
education, financial institutions and federal, state and local government
organizations. The organization also serves most of the top tier wireless and
wireline telecommunications carriers in the U.S. through its wholesale
division. According to Vertical Systems Group, Cox Business is one of the
largest providers of business Ethernet services in the U.S. based on customer
ports and has been consistently recognized for its leadership among
small/midsize business data service providers. Cox is currently the seventh
largest voice service provider in the U.S. and supports one million phone
lines. For more information about Cox Business, Click Here or call

About Cox Communications

Cox Communications is a broadband communications and entertainment company,
providing advanced digital video, Internet, telephone and wireless services
over its own nationwide IP network. The third-largest U.S. cable TV company,
Cox serves 6.2 million residences and businesses. Cox Business is a
facilities-based provider of voice, video and data solutions for commercial
customers and Cox Media is a full-service provider of national and local cable
spot and new media advertising. Cox Communications wholly owns and operates
Travel Channel. Cox is known for pioneering efforts in cable telephone and
commercial services, industry-leading customer care and its outstanding
workplaces. For six years, Cox has been recognized as the top operator for
women by Women in Cable Telecommunication; for four years, Cox has ranked
among DiversityInc's Top 50 Companies for Diversity; and the company holds a
perfect score in the Human Rights Campaign's Corporate Equality Index. More
information about Cox Communications, a wholly owned subsidiary of Cox
Enterprises, is available at and


SmartMark Communications for NetCracker
Juliet Shavit, +1-215-504-4272
NetCracker Technology
Joanna Larivee, +1-781-419-3374
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