hybris Announces Partnership With LivePerson to Provide Powerful Digital
Engagement Solutions on hybris Extend
hybris and LivePerson's Integrated Technologies to be Demonstrated at the
LivePerson Aspire EMEA Conference on June 11th in London
CHICAGO, June 11, 2013 (GLOBE NEWSWIRE) -- hybris, the world's fastest-growing
commerce platform provider ranked "leader" by both principal analyst firms,
today announced that it will partner with LivePerson, a leading provider of
intelligent engagement products, to offer an integrated solution that will
enable businesses to optimize the online commerce experience and drive greater
ROI to their digital properties. The hybris Commerce Suite can now be fully
integrated with LivePerson's award-winning chat solution, and is now available
on the hybris Extend marketplace. The new integration will be essential to
e-commerce professionals seeking to differentiate their brands from
competitors, enabling them to connect more meaningfully to visitors and
delivering a richer, more personalized experience for customers that will
drive higher customer satisfaction and greater value to their business.
With LivePerson's chat solution, merchants can increase conversion rates
through their online stores and decrease cart abandonment. For example, if a
customer has difficulty locating a particular item, a customer service agent
will be alerted and can engage with the customer directly through either live
chat or 'click to call,' offering immediate assistance. Likewise, customers
can engage directly with a customer service agent through a 'click to chat'
button. To ensure an optimized client engagement, the customer's page data is
dynamically passed through to the agent.
"Building and maintaining a compelling and efficient customer experience
requires retailers to be able to respond quickly to customers' evolving
expectations," explained Patrick Finn, Vice President of Channels, Americas at
hybris. "The marriage of these two leading platforms further strengthens
hybris' OmniCommerce strategy of speeding time to innovation by providing
merchants with a solution that can be installed faster, configured more
efficiently and enhanced continuously to meet the needs of customers and the
retailer's business model."
The LivePerson chat integration on hybris Extend adds significant capabilities
for retailers, providing a turn-key implementation for enhanced online
customer engagement with consumers connecting with their brand whether it is
through PC, smartphone, or tablet.
Integration features include:
*Out-of-the-box use cases—including cart abandonment, site inactivity, and
failed search results—to activate the LivePerson chat service
*Easy-to-customize rules and triggers
"By partnering with a leading e-commerce platform provider such as hybris, we
are able to provide a global base of customers with our best-in-class chat
technology," said John Gray, Head of Global Channels & Business Development at
LivePerson. "Through this partnership, we hope to extend and enhance the
engagement capabilities of hybris customers, so they can drive higher
conversionsand deliver a superior customer experience."
Further information about the hybris integration with LivePerson chat can be
hybris helps businesses on every continent sell more goods, services and
digital content throughevery touchpoint, channel and device. hybris delivers
"OmniCommerce™": state-of-the-art master data management and unified commerce
processes that give a businessa single view of its customers, products and
orders, and its customers a single view of the business. hybris' omni-channel
softwareis built on a single platform, based on open standards, that is agile
to support limitless innovation, efficient to drive the best TCO, and scalable
and extensible to be the last commerce platform companies will ever need. Both
principal industry analyst firms rank hybris as a "leader" and list its
commerce platform among the top two or three in the market. The same software
is available on-premise, on-demand and managed hosted, giving merchants of all
sizes maximum flexibility.Over 500 companies have chosen hybris, including
global B2B sites W.W.Grainger, Rexel, General Electric, Thomson Reuters and 3M
as well as consumer brands Toys"R"Us, Metro, Bridgestone, P&G, Levi's, Nikon,
Galeries Lafayette, Migros, Nespresso and Lufthansa. hybris has operations in
15 countries around the globe. hybris is the future of commerce™. For more
LivePerson, Inc. (Nasdaq:LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in
2012, and has been named a Market Share Leader by Frost and Sullivan in
2012.LivePerson is headquartered in New York City with offices in San
Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press
releases about LivePerson, please visit pr.liveperson.com.
CONTACT: Meghan Reilly
Walker Sands Communications
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