FRANCE TELECOM : FRANCE TELECOM : Orange publishes its 2012 Corporate Social Responsibility Report

 FRANCE TELECOM : FRANCE TELECOM : Orange publishes its 2012 Corporate Social
                            Responsibility Report

                                                                 press release
                                                           Paris, June 6 2013

Orange publishes its 2012 Corporate Social Responsibility Report

The report describes over 200 achievements and performance indicators covering
the Group's 4 CSR commitments: recognising and supporting its employees;
ensuring transparency, quality, security and safety for its customers; making
the benefits of the digital world accessible for the greatest number and,
finally, finding innovative solutions for a greener world.

Orange maintained its commitment of responsible company, more than ever at the
heart of its corporate strategy, resolutely focused on delivering customer
satisfaction and creating value for all stakeholders.In 2012, its mobilisation
efforts were illustrated notably in the area:

  oof human rights, by its contribution, as a founding member of the
    Telecommunications Sector's initiative "Industry Dialogue", to defining
    shared guidelines to address the issues of freedom of expression and
    privacy rights;
  oof on line child protection, by the setting out of very practical
    commitments as part of its participation in the CEO Coalition "to make the
    Internet a better place for kids";
  oof the fight against climate change, by the advances achieved in its vast
    IT and networks infrastructure modernisation project, illustrated among
    others by the opening of its new data center, in Normandy which has one of
    the highest energy-efficiency ratios in Europe.
  oof economic and social development of emerging countries by the
    participative innovation programmes it launched in Africa

In 2013 Orange plans to intensify its efforts in term of CSR in particular

  oby spreading the works of the international Digital Society Forum,
    involving scientists and practitioners of various disciplines to follow
    the impacts of the digital immersion on the individual and collective
  oby using stakeholder dialogue methods to identify the ecosystem and issues
    relating to a specific topic or area to create specific action plans or

A responsible, audited approach with continuous improvement across the Group

Every year the Group asks one of its auditors, the firm Deloitte, to check on
its progress. For the 2012 financial year the Group's approach to CSR obtained
the highest assurance, known as "reasonable" assurance^[1], and for 191
achievements featuring in the road maps, as well as 9 performance indicators
presented in the report. 12 other indicators received "moderate" assurance. By
giving an A+ rating the auditor certified that all the indicators listed in
the Global Reporting Initiative (GRI) were completed.

For more information : Corporate Social Responsability (CSR) and CSR Report

About Orange
France Telecom-Orange is one of the world's leading telecommunications
operators with sales of 43.5 billion euros in 2012 and has 170,000 employees
worldwide at 31 March 2013, including 104000 employees in France. Present in
32 countries, the Group has a total customer base close to 230 million
customers at 31 March 2013, including 172 million mobile customers and 15
million broadband internet (ADSL, fibre) customers worldwide. Orange is one of
the main European operators for mobile and broadband internet services and,
under the brand Orange Business Services, is one of the world leaders in
providing telecommunication services to multinational companies.
With its industrial project, "conquests 2015", Orange is simultaneously
addressing its employees, customers and shareholders, as well as the society
in which the company operates, through a concrete set of action plans. These
commitments are expressed through a new vision of human resources for
employees; through the deployment of a network infrastructure upon which the
Group will build its future growth; through the Group's ambition to offer a
superior customer experience thanks in particular to improved quality of
service; and through the acceleration of international development.
France Telecom (NYSE:FTE) is listed on NYSE Euronext Paris (compartment A) and
on the New York Stock Exchange.
For more information (on the internet and on your mobile):,, or to follow us on
Orange and any other Orange product or service names included in this material
are trade marks of Orange Brand Services Limited, Orange France or France

Press Contact:
Sylvie Duho - +33 1 44 44 93 93 -


[1] for its compliance with the AA1000APS (2008) Standard

CSR Report


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Source: FRANCE TELECOM via Thomson Reuters ONE
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