TeleTech Secures a $700 Million, Five-Year Credit Facility With an Accordion Feature to Increase up to $1 Billion

  TeleTech Secures a $700 Million, Five-Year Credit Facility With an Accordion
  Feature to Increase up to $1 Billion

Provides Significant Financial Capacity to Support TeleTech’s Long-Term Growth
                             and Investment Goals

Business Wire

ENGLEWOOD, Colo. -- June 7, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, today announced that it has
entered into a $700 million, five-year, multi-currency revolving credit
facility with an accordion feature that permits, under certain conditions, an
increase in total commitments up to $1 billion. The credit facility will
provide TeleTech with additional financial flexibility under more favorable
terms to fund working capital, discretionary investments and capital
distributions, along with organic and inorganic growth initiatives, including
strategic acquisitions.

“The expanded credit facility reflects TeleTech’s financial strength and our
confidence in the Company’s growth and investment opportunities,” said Kenneth
Tuchman, chairman and chief executive officer of TeleTech. “We are excited to
capitalize on the favorable lending environment to supplement our strong cash
flows and balance sheet. This increased financial flexibility puts TeleTech in
a stronger position to actively pursue value-creating opportunities which will
support our long-term revenue and earnings growth goal,” Tuchman added.

Wells Fargo Securities, LLC, KeyBank National Association, Bank of America
Merrill Lynch, BBVACompass and HSBC Bank USA, National Association served as
Joint Lead Arrangers for the credit facility. “We appreciate the demonstrated
leadership and execution that our lead banks provided along with the
partnership in building a strong and supportive syndicate of relationship
banks,” said PaulMiller, senior vice president and corporate treasurer of
TeleTech. “The improved terms of this financing also convey the comfort that
our lenders have in our business, leadership and growth prospects.” The credit
facility expires on June 3, 2018.


For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 39,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the Company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit


Statements in this press release that relate to future results and events
(including statements about future financial and operating performance) are
forward-looking statements based on TeleTech's current expectations. Actual
results and events in future periods could differ materially from those
projected in these forward-looking statements because of a number of risks and
uncertainties including: achieving estimated revenue from new, renewed and
expanded client business as volumes may not materialize as forecasted,
especially due to the global economic slowdown; the ability to close and ramp
new business opportunities that are currently being pursued or that are in the
final stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired companies
and the sales of new products; the possibility of lower revenue or price
pressure from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the customer management
industry, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing client relationships, particularly
large client agreements, or early termination of a client agreement; the risk
of losing clients due to consolidation in the industries we serve; consumers’
concerns or adverse publicity regarding our clients’ products; our ability to
find cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated with
business interruption due to weather, fires, pandemic, or terrorist-related
events; risks associated with attracting and retaining cost-effective labor at
our delivery centers; the possibility of asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; new legislation or government regulation that adversely impacts our
tax obligations, health care costs or the customer management industry;
compliance with credit facility covenant restrictions; and our ability to
obtain financing and manage counterparty credit risks from financial
institutions. A detailed discussion of these and other risk factors that could
affect our results is included in TeleTech's SEC filings, including our Annual
Report on Form 10-K for the year ended December 31, 2012. The Company’s
filings with the Securities and Exchange Commission are available in the
“Investors” section of TeleTech’s website, which is located at All information in this release is as of June 7, 2013 The
Company undertakes no duty to update any forward-looking statement to conform
the statement to actual results or changes in the Company’s expectations.


TeleTech Holdings, Inc.
Investor Contact
Paul Miller, 303-397-8641
Media Contact
Jeanna Blatt, 303-397-8507
Press spacebar to pause and continue. Press esc to stop.