Interactive Intelligence Receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

  Interactive Intelligence Receives 2013 IP Contact Center Technology Pioneer
  Award from CUSTOMER Magazine

Interactive Intelligence cloud-based CaaS Small Center^℠ solution honored for
  its ease-of-use, sophisticated feature-set, and accessible price point for
                            small contact centers

Business Wire

INDIANAPOLIS -- June 6, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications software and services, has received
CUSTOMER Magazine’s 2013 IP Contact Center Technology Pioneer Award for its 
CaaS Small Center^℠ solution.

The Interactive Intelligence CaaS Small Center^℠ is a cloud-based
communications solution for organizations with between 10 and 50 contact
center agents.

CUSTOMER Magazine, published by global integrated media company TMC, selected
Interactive Intelligence for its award based on CaaS Small Center’s^℠
ease-of-use, sophisticated feature-set, and accessible price point for small
contact centers.

“Technology is absolutely essential to managing a successful and efficient
contact center, particularly small centers that typically must do more with
less,” said TMC’s CEO, Rich Tehrani. “The Interactive Intelligence CaaS Small
Center^℠ has earned our Pioneer Award by giving these smaller organizations
the same powerful core applications used by the largest global contact
centers. This kind of advanced, yet affordable solution clearly distinguishes
Interactive Intelligence as a technology pioneer and industry leader.”

CaaS Small Center^℠ ^ offers contact centers multichannel routing and queuing,
interactive voice response, multichannel recording, reporting, and UC features
for the enterprise, such as unified messaging and desktop conferencing.

Interactive Intelligence designed CaaS Small Center^℠ with ease of use in
mind. “CaaS Small Center^℠ offers easy to understand service and pricing
packages, along with ease of deployment and management,” said Interactive
Intelligence chief marketing officer, Joe Staples. “We’ve also tried to
totally eliminate risk for our customers by offering a free test drive and a
guarantee to be up and running within 15 days. To further reduce financial and
operational risk, CaaS Small Center^℠ has ^ no long-term contractual
requirements.”

To learn more about CaaS Small Center^℠, visit
http://www.inin.com/solutions/Pages/CaaS-Small-Center.aspx.

Winners of the IP Contact Center Technology Pioneer Award will be publishedin
the July 2013 issue of CUSTOMER magazine. For more information, visit
www.tmcnet.com.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company’s unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections and
utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best
Small Companies in America and Software Magazine’s 2012 Top 500 Global
Software and Service Providers. Interactive Intelligence employs more than
1,400 people and is headquartered in Indianapolis, Indiana. The company has
offices throughout North America, Latin America, Europe, Middle East, Africa
and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.

ININ-G

Contact:

Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
christine.holley@inin.com
 
Press spacebar to pause and continue. Press esc to stop.