eGain a "Champion" in Info-Tech Research Group's Customer Service Knowledge
Management (CSKM) Vendor Landscape
eGain Also Receives the Value Award for Most Bang for the Buck
SUNNYVALE, CA -- (Marketwired) -- 06/06/13 -- eGain (NASDAQ: EGAN),
the leading cloud-based customer engagement solution provider, today
announced that it had been listed as a Champion in Info-Tech Research
Group's Customer Service Knowledge Management (CSKM) Vendor Landscape
Info-Tech Research Group Vendor Landscape reports recognize
outstanding vendors in the technology marketplace. Assessing vendors
by the strength of their offering and their strategy for the
enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to
the contribution of exceptional vendors in a particular category.
According to the report, "eGain shines in both traditional features
and newer market trends alike." The report also confers the Value
Award on the eGain suite for being "the product that offers most
bang-for-the-buck with its comprehensive set of features and solid
"We have successfully invested and innovated in knowledge management
for customer service for two decades," said Ashu Roy, eGain CEO. "We
are honored by Info-Tech Research Group's validation of our
differentiated, rich, and unified customer service knowledge
Download the report
About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech
Research Group (www.infotech.com) is the global leader in providing
tactical, practical Information Technology research and analysis.
Info-Tech Research Group has a sixteen-year history of delivering
quality research and is North America's fastest growing full-service
IT analyst firm.
eGain (NASDAQ: EGAN) customer engagement solutions power
digital transformation strategies for leading brands. Our top-rated
cloud applications for social, mobile, web, and contact centers help
clients deliver connected customer journeys in a multichannel world.
To find out more about eGain software, visit
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Communications Corp.
in the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
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